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Hospitality Team Member

2 months ago

Hertfordshire, United Kingdom YHA Full time
About YHA

YHA is a unique and inclusive organization that values diversity and promotes a culture of respect and understanding. We are committed to providing exceptional hospitality and creating a welcoming environment for all our guests.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Team Member. As a key member of our team, you will be responsible for providing warm hospitality and great customer service to all our customers, members, and guests.

Key Responsibilities
  • Provide exceptional customer service to all our customers, members, and guests, ensuring a warm and welcoming experience.
  • Work on reception and provide insights about the hostel and the local area, ensuring every guest feels informed and welcomed.
  • Utilize our systems for efficient guest check-ins and check-outs, food and beverage sales, and service.
  • Carry out cleaning and housekeeping duties, ensuring a comfortable and clean environment for all guests.
  • Assist in the preparation of food in the kitchen and serve food and drinks with genuine warmth, hospitality, and pride, influencing sales.
What We Value

We understand the richness of life experiences and place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Benefits
  • Competitive hourly rate: We offer a pay of £11.44 per hour plus £1.20 per hour Local Living Allowance.
  • Exclusive benefits: Enjoy access to YHA's staff discount and cashback portal, allowing you to save on your everyday purchases.
  • Free YHA Membership: Receive a complimentary YHA Membership each year.
  • Travel and adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members.
How to Apply

If this opportunity resonates with you, we invite you to submit your CV and complete our brief application form. Feel free to attach a cover letter to further express your unique qualifications and experiences. If you require any assistance, our YHA Jobs website's contact page is available to support you.