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Performance Analyst
1 month ago
The Role
We are seeking a skilled Data Analyst to join our Performance Team at Fortem Cares. This is a full-time position based in our Birmingham office.
About the Team
Our Performance Team is responsible for monitoring KPI performance, ensuring contractual compliance, and identifying business process improvements. We strive to deliver exceptional service and customer experience.
Key Responsibilities
The successful candidate will work across all core contract workstreams to:
- Monitor KPI performance and identify areas for improvement
- Ensure contractual compliance and accuracy
- Develop and implement business process improvements
- Support the delivery of data-driven insights into workforce productivity and planning efficiency
Requirements
To be successful in this role, you will need:
- Previous experience in an analytical role
- High level of attention to detail and analytical skills
- Excellent interpersonal and communication skills
- Professional approach with high standards
- Comfortable working with large datasets and numerical calculations
- High level of IT literacy and data handling skills
What We Offer
As a Data Analyst at Fortem Cares, you will enjoy a range of benefits, including:
- 25 days annual leave + bank holidays & your birthday off
- Pay review every January
- 26 weeks full pay maternity leave
- 8 weeks full pay paternity leave
- Discounted gym memberships at national and local gyms
- Up to £3,000 colleague referral fee
- Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more
Personal Qualities
We look for a balance of skills and experience, but just as important to us are your values and behaviours. If you are passionate about what you deliver, and willing to go the extra mile, then come and join our Fortem Cares team.
