Theatre Operations Manager

4 weeks ago

Ascot, United Kingdom WE ARE THYME LIMITED Full time

About Us

We Are Thyme Limited is a leading immersive entertainment provider, delivering unforgettable experiences for families. Our 4.5-hour production brings a magical world to life, focusing on creating lasting memories for our guests.

Role Overview

As the Assistant Company Manager, you will support the Company Manager in overseeing the Show Operations/Performance team. You will manage Cast Members, Stage Managers, and Backstage Support. Strong organizational and leadership skills are key, along with the ability to coach and inspire teams to achieve excellence.

Key Responsibilities

  • Operations
    • Oversee safe and efficient show operations in line with company policies and procedures.
    • Troubleshoot and resolve operational issues effectively.
    • Report operational KPIs accurately and in a timely manner.
    • Champion accessibility and inclusion policies.
    • Address guest feedback in collaboration with relevant teams.
    • Conduct daily briefings, ensuring all team members are informed of safety and operational updates.
  • Rehearsals & Training
    • Coordinate effective rehearsal processes, ensuring all necessary resources are in place.
    • Identify and resolve operational challenges during rehearsals.
    • Attend and deliver approved training programs.
  • Team Management
    • Prepare and submit monthly payroll for Show Operations roles.
    • Ensure appropriate staffing levels, resolving any gaps quickly.
    • Foster a positive and professional working environment.
    • Manage absence and performance issues in line with company policy.
    • Collaborate with HR and Resourcing on recruitment and staffing needs.
  • Health & Safety
    • Maintain a safe working environment, ensuring all procedures are followed.
    • Assist in coordinating emergency procedures.
    • Report health and safety incidents or hazards.
  • VIP & PR Guests
    • Support VIP and PR guest requests as directed.

Skills & Experience

Essential:

  • Previous experience as a Company Manager or Assistant Company Manager in a theatre or immersive environment.
  • Knowledge of Health and Safety best practices.

Desirable:

  • Familiarity with back-of-house ticketing systems.
  • Basic understanding of KPI and customer insight data.

Key Skills

  • Strong communication and interpersonal skills.
  • Proactive with a high level of initiative.
  • Comfortable with technology.
  • Ability to work well under pressure in a team environment.
  • Excellent organizational skills and attention to detail.

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