Program Manager

2 months ago

London, Greater London, United Kingdom American Express Global Business Travel Full time
About the Role

We are seeking a highly skilled Program Manager to join our Product & Engineering team at American Express Global Business Travel. As a Program Manager, you will be responsible for driving the delivery of business solutions that improve business processes, surface measurable insights, and support executive decision-making.

Key Responsibilities
  • Own the delivery of cross-functional programs that span across Product & Engineering, Finance, Global Customer Operations, and B2B Excellence.
  • Identify relevant stakeholders for each program and manage expectations.
  • Collaborate with partners to understand work breakdown, activity sequencing, and develop the plan for delivery.
  • Hold teams accountable for their deliverables and outcomes.
  • Manage dependencies, risks, issues, and validate planning assumptions as they come up.
  • Provide stakeholders with regular status updates, written or verbal.
  • Establish and execute governance routines and practices as needed to keep the program on track.
Requirements
  • BS/MS degree in Computer Science or related technical field, or equivalent professional experience.
  • At least 5 years of Technical Program or Product Management experience in a professional technology organization, such as e-commerce.
  • Have a system & architectural level understanding of web and application development.
  • OPTIONAL BUT HIGHLY VALUED: Air and Travel Industry Knowledge.
  • Excellent problem resolution skills; using data to validate an approach.
  • Works well with deadlines & manages dependencies accordingly.
  • Communicates concisely to all levels of the organization.
  • Works to provide clarity when given ambiguous scope.
  • Consistently able to balance multiple tasks and projects simultaneously.
  • Works with the organization to drive decision making.
  • Expert level tooling proficiency in the following: Monday.com, Microsoft Powerpoint, Microsoft Excel, JIRA, Confluence, GitHub.
What We Offer
  • Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
  • Travel perks, including deals from major travel providers on flights, hotels, cruises, and car rentals.
  • Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
  • We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
  • Wellbeing resources to support mental and emotional health for you and your immediate family.
About Us

American Express Global Business Travel is a leading digital corporate travel platform. We are committed to delivering a higher standard of corporate travel service and innovative technology. Our success is directly attributed to our customers' ability to move their businesses ahead, through their valued relationships with our company and more importantly, with our people.

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