Business Operations Manager

4 days ago


Cardiff, Cardiff, United Kingdom Interbridge Mortgages Limited Full time
About Interbridge Mortgages Limited

We are a leading expert-led start-up in the Financial Services sector, aiming to become the UK's top second charge mortgage lender for brokers and customers.

Job Description:

The Customer Operations Executive will be the primary point of contact and take ownership of our customer experience. They will ensure we deliver a market-leading, best-in-class service to our customers. The successful candidate will provide fair outcomes and a positive customer experience, accurately assessing and managing risks associated with customers experiencing financial difficulty and vulnerability.

Key responsibilities include demonstrating excellent written and oral communication skills, using them to serve customers in an omni-channel working environment. Additional requirements include fraud awareness, experience in regulated Financial Services/Servicing & Collections, computer literacy – CRM (Salesforce) and Microsoft Office, and a passion for supporting customers with a best-in-class service.



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