Housing Officer

13 hours ago


Worcester, Worcestershire, United Kingdom Sanctuary Group Full time
About the Role

We are seeking a skilled and dedicated Housing Officer to join our team in Worcester. As a key member of our Housing team, you will play a vital role in ensuring that our properties are safe and attractive places to live, and that tenancies are being conducted in a satisfactory manner.

Key Responsibilities
  • Work closely with the lettings team to allocate void properties and ensure a smooth transition for our residents.
  • Liaise with tenancy enforcement agencies to build relevant case files and manage the complaint process for the service area.
  • Handle a range of situations, including complex cases of anti-social behaviour, which may involve attending evictions.
  • Attend various meetings to coordinate tenancy termination and changes, property clearance, and support tenancy auditing and fraud investigations.
Requirements
  • Proven experience of working within the social housing sector is highly desirable.
  • Knowledge of relevant housing regulations and legislation is essential.
  • A basic understanding of Microsoft Office packages is desirable, along with the ability to update electronic systems.
  • Experience and knowledge of good practice resident involvement activities are also highly valued.
  • Travel is a requirement of the role, therefore a full valid driving licence is essential.
What We Offer

As a Housing Officer with Sanctuary Group, you will benefit from a competitive salary, a comprehensive pension scheme, and a range of employee benefits, including 25 days annual leave, life assurance, and an employee advice service.

We are committed to making Sanctuary a great place to work, where your wellbeing is of genuine importance. We offer a range of wellbeing support and tools, including an employee recognition scheme and a cycle to work scheme.

Sanctuary Group is an equal opportunities employer and welcomes applications from people from diverse backgrounds. We are committed to building equality and diversity in our workforce and are proud to be a Disability Confident employer.


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