Quality Assurance and Compliance Lead
4 weeks ago
About the Role:
Sewell Wallis Ltd is partnering with a well-established financial services business to appoint a Quality Assurance and Compliance Lead. This newly created role offers an exceptional opportunity for an experienced professional to take ownership of quality assurance within an FCA regulated environment.
Key Responsibilities:
- Provide assurance to the Chief Operating Officer and Leadership team that all Operations teams are delivering in line with intent and providing good outcomes to customers.
- Identify potential areas of concern and hold the Operations teams to account for remediating them.
- Set up and continuously review a first-line Quality Assurance and Compliance function to ensure it remains effective.
- Partner closely with Operations leaders to ensure that complaints are responded to within regulatory timelines.
- Work with stakeholders across Operations to effectively influence change and drive continuous improvement.
About the Business:
The business is a growing financial services company based in Rotherham, with a strong focus on customer satisfaction and regulatory compliance.
What We Offer:
This role provides a unique opportunity for an experienced professional to take ownership of quality assurance and compliance within a dynamic and growing business.
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