Senior Customer Experience Transformation Lead
4 weeks ago
About Us:
We are a forward-thinking and customer-centric company committed to delivering exceptional experiences to our clients. As we embark on an exciting period of growth and transformation, we are seeking a leader to oversee our migration project and drive meaningful change.
Key Responsibilities:
- Lead and manage the migration project, ensuring a seamless transition for our customers.
- Oversee upgrades to our products and services to enhance the customer experience.
- Develop and implement a comprehensive customer experience strategy.
- Lead and mentor a team of dedicated professionals.
- Drive a culture of customer-centricity throughout the organization.
- Collaborate with cross-functional teams to identify and implement transformational changes.
Qualifications:
- Proven experience in a leadership role within customer experience or a related field.
- Strong track record of successfully leading migration projects and delivering transformational change.
- Excellent communication and interpersonal skills.
- Strategic thinker with the ability to develop and execute customer experience strategies.
- Experience working in a fast-paced, dynamic environment.
- Bachelor's degree in business, marketing, or a related field (MBA preferred).
Benefits:
- Competitive salary of £95,000 - £100,000 per annum.
- 10% annual bonus.
- Opportunity to make a significant impact on our customer experience.
- Professional development and growth opportunities.
- Collaborative and inclusive work environment.
- Employee wellness programs.
- Flexible working options.
We are looking for a visionary leader with a passion for enhancing the customer experience to drive transformational change and lead our migration project.
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