Senior Customer Experience Transformation Lead

4 weeks ago


Nottingham, Nottingham, United Kingdom Digital Waffle Full time

About Us:

We are a forward-thinking and customer-centric company committed to delivering exceptional experiences to our clients. As we embark on an exciting period of growth and transformation, we are seeking a leader to oversee our migration project and drive meaningful change.

Key Responsibilities:

  • Lead and manage the migration project, ensuring a seamless transition for our customers.
  • Oversee upgrades to our products and services to enhance the customer experience.
  • Develop and implement a comprehensive customer experience strategy.
  • Lead and mentor a team of dedicated professionals.
  • Drive a culture of customer-centricity throughout the organization.
  • Collaborate with cross-functional teams to identify and implement transformational changes.

Qualifications:

  • Proven experience in a leadership role within customer experience or a related field.
  • Strong track record of successfully leading migration projects and delivering transformational change.
  • Excellent communication and interpersonal skills.
  • Strategic thinker with the ability to develop and execute customer experience strategies.
  • Experience working in a fast-paced, dynamic environment.
  • Bachelor's degree in business, marketing, or a related field (MBA preferred).

Benefits:

  • Competitive salary of £95,000 - £100,000 per annum.
  • 10% annual bonus.
  • Opportunity to make a significant impact on our customer experience.
  • Professional development and growth opportunities.
  • Collaborative and inclusive work environment.
  • Employee wellness programs.
  • Flexible working options.

We are looking for a visionary leader with a passion for enhancing the customer experience to drive transformational change and lead our migration project.



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