Senior Property Manager

3 weeks ago

Birmingham, Birmingham, United Kingdom CBRE Full time

Job Summary:

This is a full-time, permanent position with hybrid working in Birmingham. As a Senior Surveyor/Associate Director, you will be responsible for managing your own workload and that of your direct reports to deliver all property management activity.

Key Responsibilities:

  • Manage the transition of clients/properties in and out of CBRE management
  • Ensure compliance relating to sites under their control, taking action or escalating any issues relating to non-compliance
  • Carry out property inspections and ensure that all necessary insurance valuations are undertaken
  • Prepare data for client meetings and attend client meetings, ensuring recording of minutes and carrying out of actions arising
  • Ensure rent demands are raised accurately and on time, and ensure credit control targets are met for rent and service charge collections
  • Prepare client reports to the correct specifications and issue them to clients in accordance with agreed timescales, subject to approval by line manager
  • Review and obtain approval of service charge budgets, alongside on-site facilities teams, and review service charge cash flows and budgets monthly/quarterly subject to client requirements
  • Approve service charge year-end reconciliations in accordance with RICS guidelines/client instruction
  • Identify and progress opportunities for cross-selling activities and arrange and chair occupier meetings and occupier liaison meetings on a regular basis
  • Ensure recording of minutes of occupier meetings and 1-2-1 meetings are completed within 5 working days and carry out all actions arising
  • Take appropriate action for all forthcoming diary/lease events and identify opportunities for providing additional services to clients
  • Review tenant applications and prepare client recommendations for approval by line manager
  • Be fully conversant with, and adhere to, the rules and procedures contained in the Company's FCA Insurance Business Compliance Manual

Requirements:

  • Preferably RICS qualified
  • Experienced in people management
  • Constantly updating knowledge of legislation relating to property management
  • Able to build and maintain colleague and client relationships
  • Understand and grow knowledge of a client's investment objectives
  • Able to recognise opportunities for selling additional services to clients
  • Able to build and maintain tenant/customer relationships
  • Understand the principles of lease structure and be able to read and understand a lease
  • Understand the principles of turnover rent and able to read and understand a turnover rent clauses
  • Be able to apply legal principles of tenant applications for consent and the processes to be followed
  • Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease
  • Understand VAT, banking and credit control methods
  • Understand and apply all CBRE procedures relating to work activities
  • Able to use IT software such as Word, Excel and other databases
  • Able to contribute to team and department business plans
  • Able to delegate, supervise and develop junior team members
  • Able to work as part of a team, supporting other team members and recognising the work of others
  • Build and maintain relationships with other parts of the wider CBRE service lines
  • Excellent interpersonal skills
  • Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
  • Maintains a positive attitude towards routine tasks and workload
  • Accurate and exceptional attention to detail
  • Pro-active and enjoys working autonomously and as part of a wider team
  • Confident and assertive where required
  • Sociable and outgoing
  • Flexible approach to work
  • Understands and appreciates the importance of using discretion

About CBRE:

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries.

Equal Opportunities:

CBRE is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

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