GDS Service Designer Role

2 weeks ago


London, Greater London, United Kingdom Amber Labs Full time
Job Overview:

Amber Labs is a cutting-edge technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning. We are seeking an experienced GDS Service Designer to join our team. As a GDS Service Designer, you will be responsible for translating client requirements into actionable designs for service access, fulfilment, and support.

About the Role:

This is a 12-month fixed-term contract role, and all employees are required to have current SC clearance and meet the Baseline Personnel Security Standard (BPSS). The ideal candidate will have expert knowledge of GDS standard for service design and delivery, combined with a good understanding of ITSM and ITOM operating models. They should also have experience in workflow mapping, process modelling, and process design in the back office service delivery space.

Key Responsibilities:
  • Knowledge of ITIL 3/4.
  • Combination of agile and waterfall project delivery methods.
  • Expert knowledge to GDS standard for service design and delivery.
  • Good knowledge and experience of both ITSM and ITOM operating models.
  • Worked on operating models and tooling capabilities, with an emphasis on ServiceNow.
  • Good experience in workflow mapping, process modelling and process design in the back office service delivery space.

Benefits:

As a member of our team, you will enjoy a range of benefits, including a competitive salary of £65,000 per annum, private medical insurance through Aviva, a company pension plan through Nest, and 25 days of annual leave plus UK bank holidays. You will also have access to Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.

Diversity & Inclusion:

At Amber Labs, we are committed to fostering an inclusive and equitable workplace for all. We value the unique experiences, perspectives, and backgrounds of all employees and create an environment where everyone feels welcomed, respected, and valued.
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