Optical Store Operations Lead

1 month ago


Bath, Bath and North East Somerset, United Kingdom M&S Opticians Full time
About the Role

M&S Opticians is seeking a highly motivated and organized individual to join our team as the Assistant Shop Manager in our busy practice. This role plays a pivotal part in ensuring the smooth operation of our Optical and Hearing Practice while delivering exceptional patient care.

Responsibilities
  • Lead, motivate, and manage a team of optometrists, hearing aid audiologists, and optical assistants to maintain high standards of patient care and service delivery.
  • Ensure an exceptional customer journey by maintaining a welcoming atmosphere, addressing patient inquiries, and providing timely and accurate service.
  • Pull the right levers to drive store KPIs and ensure profitability.
  • Drive brand awareness through in-store marketing activity and collaborate with senior management to develop business strategies for expanding the practice's patient base and market presence.
Requirements
  • Proven experience in an optical role, preferably as a supervisor or team leader.
  • Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
  • Excellent communication and interpersonal skills to effectively interact with patients and staff.
  • Solid understanding of practice operations, industry regulations, and business development.
  • Professional demeanor and a commitment to delivering outstanding patient care.
Benefits
  • Competitive salary: £40,000 - £50,000 per annum.
  • Company pension scheme.
  • Employee discount schemes.
  • Canteen facilities.


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