Hotel Service Excellence Leader

About the Role:We are seeking a seasoned hotel leader to join our team as General Manager at Hotel Indigo Edinburgh Princes Street. As a key member of our hotel leadership team, you will be responsible for driving the success of our hotel and delivering exceptional guest experiences.Your Key Responsibilities:Establish clear performance goals and inspire,...

About Us:As a leading hotel operator in the UK, we pride ourselves on our rich legacy of over 60 years. With unparalleled expertise in hotel acquisition, ownership, management, and investment, we own and operate a diverse mix of our own and global brands. Our team is central to our success, and we're proud of our history – and where we're going.About the...

About the Role:In this key leadership position, you will oversee all aspects of the front office, including switchboard management, guest check-in/check-out procedures, and reservations coordination.You will also be responsible for supervising and training front office staff, ensuring they meet the high standards of customer service expected by Rocco Forte...

About Us:With a rich legacy spanning over 60 years, hotels are at the heart of our DNA. Through unparalleled expertise in hotel acquisition, ownership, management, and investment, we own and operate a diverse portfolio of hotels across the UK, including global brands.We're proud of our history – and where we're going. As an innovative and passionate team,...

About the RoleWe are seeking a skilled Hotel Night Operations Coordinator to join our team at Cairn Group. This is an exciting opportunity to work in a fast-paced environment, providing exceptional service to our guests.Job DescriptionAs a Hotel Night Operations Coordinator, you will be responsible for ensuring the smooth operation of our hotel during...

Company Overview">Frasers Hospitality, Malmaison & Hotel Du Vin operate a portfolio of hotels and restaurants across the UK. As part of our team, you will be responsible for providing exceptional service to our guests.SalaryWe offer a competitive salary up to £12.95 per hour (inc of tronc) with opportunities for progression and benefits such as heavily...

Key Responsibilities:Manage the hotel's day-to-day operations during night shifts, ensuring a smooth and efficient experience for guests.Welcome guests to the hotel in a friendly and helpful manner, providing exceptional customer service.Maintain the cleanliness and organization of public areas, including restaurants, bars, and meeting spaces.Assist with...

Key Responsibilities:As our Meetings and Events Operations Team Leader, you will be responsible for ensuring the smooth delivery of events and meetings at Village Hotels. This will involve working closely with our events teams to deliver exceptional customer experiences and maintaining high standards of service.Key Skills:Proven experience in events...

Required Skills and QualificationsTo succeed in this role, you will need a proven track record of experience in a busy sales environment, preferably in a luxury brand. You should possess excellent communication skills, be able to lead a high-performing team, and have a passion for customer service. Additionally, you should have a basic understanding of...

About Hotel Du VinHotel Du Vin is a renowned hospitality brand seeking skilled professionals to join our team as Chef De Partie.Key ResponsibilitiesDeliver exceptional culinary service to our guestsWork collaboratively with our kitchen team to maintain high standardsContribute to menu planning and developmentMaintain a safe and hygienic working...

About the Role:The Scotsman Hotel is seeking a skilled Hotel Receptionist to join our team. As a key member of our front desk team, you will be responsible for ensuring the highest level of service to our guests.Key Responsibilities:Manage guest inquiries and complaints in a professional and courteous manner.Process payments and handle cash, charges, and...

About the Role:The Housekeeper at Stay Central Hotel is responsible for maintaining the highest standards of cleanliness and presentation in our bedrooms and public areas.Duties and Responsibilities:Cleaning bedrooms and public areas on a daily basisMaintaining high levels of cleanliness and presentation of both public areas and our roomsCompleting extra...

The Scotsman Hotel, part of Scotland's largest and most diverse hospitality group, is seeking a skilled Evening Guest Services Representative to join our team in Edinburgh.Your primary responsibility will be to deliver exceptional customer experiences, ensuring seamless check-ins and check-outs while providing helpful information about our hotel, services,...

We are seeking a highly skilled Hotel Porter to join our team at Hotel Du Vin in Edinburgh.This is an excellent opportunity for a motivated individual to work as part of a dynamic kitchen brigade, ensuring the highest standards of cleanliness and organisation throughout the hotel.The successful candidate will have a strong passion for delivering exceptional...

About the Role:We are seeking a skilled Housekeeping Assistant to join our team at Stay Central Hotel.Key Responsibilities:Clean bedrooms and public areas to the highest standardsMaintain a clean and safe environment for guests and staffParticipate in extra cleaning tasks as requiredRequirements:Previous experience in a similar role is desirable but not...

Job OverviewThis Housekeeping Supervisor position is available at Stay Central Hotel, located in Edinburgh. As a key member of our team, you will be responsible for ensuring that our hotel's standards of cleanliness and hygiene are consistently maintained.About the RoleWe are seeking an experienced and skilled Housekeeping Supervisor to join our team. In...

Job OverviewWe are seeking a skilled Hotel Service Support Associate to join our team at 100 Princes Street, Edinburgh. As a key member of our kitchen team, you will play a vital role in ensuring the smooth operation of our hotel's culinary services.About the RoleThis is a full-time position, reporting directly to the Head Chef. The successful candidate will...

Housekeeping Supervisor Opportunity at The Glasshouse HotelWe are seeking a highly organized and skilled Housekeeping Supervisor to maintain the highest cleanliness standards in our hotel. The ideal candidate will be responsible for leading a team and ensuring that all areas of the hotel, including guest rooms and public spaces, are thoroughly cleaned and...

As a seasoned hotelier, you'll be responsible for maintaining the highest standards of service and ensuring seamless operations at our Edinburgh Murrayfield location. With a proven track record of delivering exceptional guest experiences, you will lead your team to achieve outstanding results.Key Responsibilities:Maintain a positive and respectful attitude...

Shape Your CareerJoin our team of innovators and shape the future of payments technology. As a Customer Success Manager, you'll:Lead end-to-end customer service processes.Manage service level agreements (SLAs) and develop improvement plans.Coordinate incidents and root cause analysis.Report on performance to customers and internal stakeholders.RequirementsTo...