Site Operations Manager
2 months ago
Mandeville is a thriving leisure/hospitality business based in Dunstable, offering a unique blend of services that cater to families, friends, and businesses. Our commitment to investing in our estate has led to meaningful growth and upgraded facilities, ensuring a great day out for all.
About the Role:
We are seeking an exceptional Site Operations Manager to lead and motivate our team, drive results, and focus on profitability. As a key member of our management team, you will be responsible for managing day-to-day site operations, including safety, staffing, and financial compliance.
Responsibilities:
• Manage day-to-day site operations, ensuring seamless delivery of services
• Lead and motivate a team of staff, driving results and focusing on profitability
• Oversee staff training and development, including new starter induction
• Develop and implement effective rota systems to ensure optimal staff utilization
• Foster excellent guest satisfaction and complaint resolution skills
• Drive key areas of profitability, including F&B, ancillary products, and memberships
Requirements:
• 2+ years' experience in a management role, preferably in hospitality/retail/leisure
• Enthusiastic and proactive character with strong leadership skills
• Ability to analyze data, identify trends, and make informed decisions
• Strong communication and interpersonal skills, with ability to work effectively with staff at all levels
• Proven track record of driving results and improving profitability
About You:
We are looking for someone who shares our passion for delivering exceptional customer experiences and driving business growth. If you have a proven track record in management and are passionate about leading teams, we would love to hear from you.
What We Offer:
A competitive salary package, including a base salary of £35,000 per annum, plus benefits and opportunities for professional development.
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