Leading Retail Team Member

2 weeks ago

London, Greater London, United Kingdom END Full time

Job Overview

We are seeking a highly motivated and experienced Store Supervisor to join our team at END. in Soho, London. As a Store Supervisor, you will play a key role in driving sales, providing exceptional customer service, and leading the sales team to achieve targets.

About Us

END. is a technology-led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. We pride ourselves on delivering a first-class customer experience, with over 2 million customers worldwide and industry-leading retail stores in Newcastle, Glasgow, Manchester, and Milan.

Key Responsibilities

  • Drive Sales and Customer Service: You will personally drive sales by offering exceptional customer service and building a personal client list.
  • Supervise and Motivate the Sales Team: You will supervise and motivate the sales team to work towards achieving sales targets.
  • Lead Excellence of Service: You will lead the team in excellence of service through outwardly displaying exemplary service techniques.
  • Deputise for Managers: You will deputise for the Manager and Assistant Managers in their absence in all aspects of their role.
  • Store Operations: You will be familiar with the entire running of the Store Operations with a good working knowledge of the processes behind all services and procedures.
  • Training and Development: You will support the Management team in training to ensure all staff are equipped with knowledge relevant to the industry and the specific product END. represents.
  • Security Awareness: You will have a constant awareness of security issues at all times.
  • Performance Improvement: You will identify opportunities and initiatives to continually improve performance, communicating them to the Store Manager regularly.
  • Store Image: You will ensure that the store image is in line with business standards by conducting and following up on floor walks to maintain awareness of product and merchandising standards, utilising floorplans, replenishing stock and following VM guidelines.
  • Workplace Safety: You will maintain workplace safety and provide a healthy environment for staff and customers.

Requirements and Benefits

  • Salary: £35,000 - £40,000 per annum (dependent on experience)
  • Benefits: 29 days holiday (including bank holidays and birthday), company pension scheme, generous staff discount from day one, access to Employee Assistance Programme, opportunities for professional development and career progression, eye-test vouchers, cycle-to-work scheme
  • Core Values: We always put our customers first, are passionate and dedicated, and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.

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