Clinical Health Specialist

4 days ago

East Sheen, Greater London, United Kingdom Daniel Alexander Recruitment Ltd Full time

Are you a skilled nurse looking for a new challenge in the healthcare sector?

About the Role

We are working with a leading client in the Healthcare Benefits sector to recruit a Clinical Health Specialist to join their team. As a key member of the team, you will be responsible for providing clinical support to patients across multiple health pathways.

The ideal candidate will have at least 1 year's specialism in Men's or Women's Health, including experience in mens health services, sexual health, urology, prostate health, mental health, and chronic disease management, or women's health services, reproductive health, menstrual disorders, menopause, contraception, female specific cancers and fertility issues.

Key Responsibilities
  • Act as the primary point of contact for patient inquiries, providing accurate information tailored to individual needs.
  • Conduct discovery calls and consultations, collaborating with patients and clinicians to plan and arrange appropriate care and treatments.
  • Gather patient feedback to continuously enhance our benefits program and improve patient satisfaction.
  • Maintain confidentiality and adhere to safeguarding protocols, ensuring the privacy and safety of all patients.
  • Manage app and email inquiries professionally, delivering informed and patient-centred responses.
  • Document patient interactions, treatments and outcomes accurately, maintaining high standards of record-keeping.
Operational Focus
  • Support daily clinical operations, coordinating care within the team while considering staffing and expertise requirements.
  • Serve as an escalation point for patient advisors on clinical queries, providing expert guidance as needed.
  • Work closely with clinicians to monitor appointment availability, arranging additional slots when necessary to reduce wait times.
  • Collaborate with partner clinics and wellness providers to deliver a seamless patient experience across all services.
  • Contribute to the development of digital tools and services, ensuring a supportive, innovative, and efficient patient journey.
Requirements
  • A qualification with a valid NMC registration, or equivalent accreditation from a relevant governing body.
  • A minimum of 2 years post-registration experience, with at least 1 year's specialism.
  • Previous experience of carrying out patient consultations and case management desirable.
  • Organisational and time-management skills to manage appointments, webinars, and consultations effectively.
  • Experience in delivering health education and promotion desirable.
  • Good IT skills required, including Microsoft Office.
About Us

We are Daniel Alexander Recruitment Ltd, a leading recruitment agency in the UK. We work with top clients across various industries, providing them with high-quality candidates like yourself.

This role offers a competitive salary of £35-40k per annum, plus benefits. The position is based in Central London, with a hybrid working arrangement that includes 2 days in the office.

If you are a motivated and experienced nurse looking for a new opportunity, please apply today

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