Car Park Operations Manager
4 weeks ago
Car Park Manager – Portsmouth Gunwharf Quays
APCOA PARKING UK is seeking a highly skilled Car Park Manager to lead the day-to-day operations of our car park in Portsmouth Gunwharf Quays. As a key member of our team, you will be responsible for ensuring the smooth delivery of the contract and providing exceptional guest service.
Key Responsibilities:
- Management and planning of resources to ensure effective deployment of staff and meet operational requirements.
- Be the first point of contact for guests and regularly review the guest journey to ensure an easy and smooth parking experience.
- Oversee the delivery of best-in-class guest service, exceeding guest expectations, and test new services to constantly improve.
- Resolve operational problems within the scope of the contract and prepare responses to all service complaints and contractual issues.
- Work with the Elevate service partner management team to support the delivery of the overall Gunwharf Quays strategy.
- Develop, coach, and monitor the team in relation to parking service, cost control, supervisory skills, health and safety, and environmental issues.
- Ensure quality standards are maintained, including health and safety standards, and develop and amend car park tariffs.
- Identify and assist in the development of new business and growth within the contract.
Requirements:
- Previous experience in a people management and client-facing role.
- Ability to present to management level.
- 25 days holiday plus Bank Holidays.
- Training and Development.
- Pension.
- Employee discount Scheme.
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