Store Development Lead

4 days ago


Southampton, Southampton, United Kingdom Jo Malone London Full time
As a Boutique Manager at Jo Malone London, you will be responsible for leading our team in Southampton to achieve sales, customer service, and operational targets. You will have total accountability for creating and executing a business plan to recruit and retain customers through strategic targeting and exceptional customer relationship management.

You will have a proven track record of leading, coaching, and developing a team to succeed. Experience in setting sales and customer service targets, sales analysis, and staff scheduling is essential. Previous retail operations experience, including inventory management and cash reconciliation, is also required.

Our Team

  • We are a people-first company, respecting and caring for our employees, communities, and consumers
  • We strive to have a diverse workforce that understands local relevance and changing beauty needs
  • Our team members enjoy a comprehensive benefits package, including a competitive salary, commission scheme eligibility, and annual leave

Job Requirements

  • Proven retail management experience preferably within beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory management and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft office
  • Proof of right to live and work in the country
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