Digital Transformation Manager

4 weeks ago


Manchester, United Kingdom Department of Work & Pensions - Digital Full time

**Company Overview**

DWP Digital is a forward-thinking department within the Department of Work and Pensions, responsible for delivering digital services to millions of people across the UK. We're committed to driving innovation and excellence in our work.

In recent years, we've brought our IT in-house, introduced automation and self-service to our digital services, and accelerated the adoption of public cloud. This has enabled us to improve efficiency, reduce costs, and enhance user experience.

We're now looking for a talented Senior IT Service Manager to join our team and help us build on this success. In this role, you'll drive analysis and resolution of complex issues, enlisting support and escalating where necessary to relevant IT service functions.

**Job Summary**

We're seeking an experienced IT professional with a proven track record in managing digital products and services. As a Senior IT Service Manager, you'll be responsible for delivering high-quality support to our users, ensuring that services meet agreed targets and are aligned with quality, risk, and security standards.

**Key Responsibilities**

* Implement ongoing service improvements aligned with quality, risk, and security standards* Monitor third-party supplier compliance with SLAs through regular reporting and analysis* Provide out-of-hours major incident support on a 24/7 rota basis (on-call payments apply)* Ensure that products and services deliver the best value for money in meeting business and user requirements*

**Salary and Benefits**

We offer a competitive salary from £42,614 to £45,081, depending on experience, plus a range of benefits including a generous pension scheme, flexible working options, and opportunities for professional development and career progression.



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