Food and Beverage Hospitality Professional

1 week ago


Exeter, Devon, United Kingdom Mercure Exeter Rougemont Hotel Full time

We are seeking a skilled Food and Beverage Operative to join our team at the Mercure Exeter Rougemont Hotel, a 4-star establishment in the heart of Exeter. As a key member of our front-of-house staff, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.

The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for providing outstanding service. You will be the face of our outlet, welcoming guests and communicating with the kitchen and other teams to ensure a smooth and memorable experience.

Key responsibilities include:

  • Welcome guests in a polite and friendly manner
  • Ensure that all customer requests and queries are responded to promptly and effectively
  • Able to learn from points of complaints to enhance future customer service
  • Deal with guest complaints and react in a friendly and efficient manner, always ensuring guest satisfaction

You will have the opportunity to work across various areas of the hotel, including the bar, restaurant, breakfast, room service, and conference and events. A visible presence within your working area is essential, as well as a good insight knowledge of the hotel and its products.

In return for your hard work, we offer a competitive salary, estimated at £18,000-£22,000 per annum, depending on experience. Additional benefits include meals provided whilst on shift, sales incentives, and opportunities for personal development within the hotel group.

If you are passionate about delivering exceptional customer service and have a genuine interest in hospitality, we would love to hear from you. Apply now to become part of our dynamic team at the Mercure Exeter Rougemont Hotel.


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