Senior IT Systems Analyst

2 weeks ago

Gloucester, Gloucestershire, United Kingdom IMT Resourcing Solutions Full time
Job Title: Senior IT Analyst

Job Summary:
We are seeking a highly skilled Senior IT Analyst to join our team at IMT Resourcing Solutions. The successful candidate will provide 3rd line support, assist in delivering IT services, and ensure the smooth operation of all Trust IT systems, services, and infrastructure.

Key Responsibilities:
  1. IT Services Team:
    • Collaborate with the Trust IT team to support and develop IT services.
    • Participate in performance reviews and support continuous development.
    • Assist in testing and coordinating disaster recovery and cyber security measures.
  2. IT Service Desk:
    • Implement and improve IT Service Desk processes, ensuring effective support for all stakeholders.
    • Provide 3rd line support, acting as an escalation point for complex incidents.
    • Maintain compliance with ITSM through ITIL methodology.
    • Support stakeholders' access to required IT resources.
  3. IT Resources & Asset Management:
    • Maintain accurate records of IT assets and assignments.
    • Procure hardware and software in line with procurement policies.
    • Collaborate with contractors for infrastructure projects and follow health and safety guidelines.
  4. IT Training & CPD:
    • Develop and deliver training materials, sessions, and support for stakeholders.
    • Participate in internal training and recommend additional training needs for the team.
  5. IT Systems & Infrastructure:
    • Assist in developing IT security policies and maintaining network security.
    • Document and manage network infrastructure, including SD-WAN and firewall systems.
    • Work with the IT Network and Support Manager to design secure systems in line with the Trust's IT Strategy.
  6. IT Operations:
    • Contribute to Trust-wide IT policies and processes.
    • Support smooth IT operations across the Trust.
    • Support audit processes and participate in personal and professional development reviews.
    • Must be within a commutable distance for on-site attendance during remote working days in the event of major incidents.

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