Practice Operations Manager
4 days ago
XLVet Practices seeks a skilled and dedicated individual to oversee the smooth operation of our Ripon surgery. As Deputy Client Service Leader, you will be responsible for ensuring seamless interactions between our team members and clients.
The role requires a collaborative approach, with strong communication and problem-solving skills. You will work closely with our team leaders to achieve business objectives and maintain high standards of service delivery.
With a competitive salary range of £40,000-£50,000 annually, depending on experience, this position offers a great opportunity for professional growth and development.
Main Duties:
- Oversee daily operations, ensuring efficient workflow and maintaining high levels of client satisfaction.
- Manage client relationships, resolving issues promptly and professionally.
- Cooperate with our Client Service Leader to set goals and implement strategies for improved practice performance.
- Develop and enforce policies and procedures that align with our business objectives.
- Maintain accurate records and provide regular reports on key performance indicators.
You will have extensive knowledge of best practices in veterinary operations and client service, with a talent for motivating teams and driving results-oriented initiatives.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- Collaborative work environment with a dynamic team.
- Professional development programs and mentorship opportunities.
- Recognition and rewards for outstanding performance.
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