Multi Site Kitchen Manager

4 weeks ago

Manchester, United Kingdom Pasta Evangelists Full time
About the Role

We are seeking an experienced Kitchen Operations Manager to oversee the daily operations of multiple Pasta Evangelists kitchens in a preallocated area. As a key member of our team, you will ensure that each kitchen operates smoothly within strict food safety guidelines, while coaching and supporting, motivating and engaging all employees, and maintaining high food quality across the preallocated cloud kitchens.

Key Responsibilities
  • Oversee daily operations across multiple kitchens, ensuring compliance with company standards, health & safety regulations, and food hygiene protocols.
  • Manage weekly personal visits to the sites in your designated area, aiming to have 2-6 sites under management.
  • Keep daily contact with all sites, and one-on-one meetings with team leaders and weekly to go through the previous week's results.
  • Work on a Hire & Retain plan for all sites, actively helping or consistently recruiting and conducting on-the-job training.
  • Track and analyse performance metrics (e.g., KPIs, service times, customer feedback) to identify areas for improvement and implement necessary changes.
  • Collaborate with the Area Manager and the People Team to ensure compliance with legislative requirements associated with recruitment and working practices of employees, such as working time regulations and immigration restrictions.
  • Conduct and complete robust Performance Appraisals and in line with the company guidelines and timescales.
  • Proactively develop Team leaders through continuous coaching and support.
  • Assist the Area Manager with proactive management of all in-Kitchen Employee Relations issues so that all issues are managed in line with statutory requirements and employment law, updating as appropriate.
  • Track Team absence, taking action in line with Pasta Evangelists' absence management policy where appropriate. Manage team holidays in line with the needs of your business.
  • All statutory and company Health, Safety, and Food Hygiene regulations must be strictly adhered to at all times and corrective action taken in a timely manner as necessary.
  • Maintain consistent food quality across all sites, ensuring every dish meets our high standards in taste, presentation, and portioning.
  • Adopt a strong recognition culture that highlights high-performing individuals. Recognise and celebrate exceptional sales achievements with the team.
  • Set and communicate daily/weekly Sales Goals to the team, striving to consistently exceed sales targets.
  • Collaborate with the Area Manager to maximise the profitability of the Kitchen by understanding and controlling all Kitchen costs (e.g., labour, food).
  • Assist with the opening of new kitchens, ensuring smooth launches and consistent training for new teams.
  • Deputy for the Area Manager when required.
About You
  • Proven experience in a managerial role, preferably in multi-site operations or the food service industry.
  • You will be an inspirational leader, displaying excellent management skills along with identifying and nurturing talent to encourage career development and employee satisfaction.
  • Flexible, with a willingness to travel between sites – this may include overnight stays. It is essential for you to work shifts including weeknights and weekends.
  • The role also requires regular travel to our head office in London.
  • A UK driving licence and access to your own vehicle are essential.
  • Solid understanding of food safety and hygiene regulations.
  • Great analytical thinker, working to fulfil KPIs, with the proven ability to drive sales.
  • A can-do, will-do attitude. Ability to work under pressure in a fast-paced, challenging environment.
  • A highly adaptable candidate who is able to switch between long-term strategic initiatives one moment and pivot into rapid, tactical actions the next.
  • Exceptional organisational and multitasking abilities.
  • Excellent communication skills will allow you to embed and drive the Pasta Evangelists DNA in the team, along with ensuring all back of the house and operational procedures are adhered to.
  • You love working in a start-up team.
  • ... A pasta lover.
About Us

Pasta Evangelists was born seven years ago out of a desire to become the authority in fresh pasta. We're on a mission to reimagine and elevate pasta as a category, which is worth a staggering £3.8bn yet has seen little innovation for decades.

Since launching our original fresh pasta recipe kit service in 2016, we have built a cult following of British pasta lovers – our Evangelists – who are passionate about discovering the breadth and variety of pasta, as well as the irresistible stories behind it.

Today, Pasta Evangelists is backed by Barilla (the world's biggest pasta company) and is proud to be the UK's biggest pasta brand by revenues, as well as one of the UK's fastest-growing startups. In addition to our website, our recipe kits are also available for customers to purchase through major online retailers like Ocado & Amazon Fresh. Londoners can also treat themselves to fine Italian dining at our high-end Harrods Pasta Bar, or learn to make our signature dishes from scratch at our viral Pasta Academy, where we welcome thousands of pasta lovers every month.

Most recently, we've been busy disrupting Britain's pizza-centric Italian takeaway market with a brand new fresh pasta takeaway concept, available on as well as major delivery players like Deliveroo, UberEats and JustEat. With more than 40 kitchens across the UK, we're expanding coverage to new cities on an almost weekly basis (including our first openings in Scotland and Wales). We've also opened the UK's biggest pastificio in Acton, West London, allowing us to make ever more exciting and ambitious pasta and sauces for our customers.

Given our ambitions, we are looking for exceptional professionals to lead our business through its next growth chapter.

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