Customer Success Manager

1 month ago


London, Greater London, United Kingdom Teton Aps Full time

About the Role

We are seeking a Customer Success Manager to join our team at Teton. As a key member of our customer success team, you will be responsible for ensuring our customers achieve their desired outcomes from our AI-powered nurse companion solution.

Key Responsibilities

  • Coordinating the successful installation of our hardware on-site, working with technical project managers and customer stakeholders to create an excellent customer experience.
  • Developing strong relationships with front-line customers through empathy and problem-solving skills.
  • Providing excellent customer service, resolving issues promptly and professionally.
  • Contributing to our goal of continually enhancing our product and service based on customer feedback and needs.

Requirements

  • Experience as a customer success manager in SaaS or other tech-enabled services.
  • Adept at onboarding and training new users.
  • Excited about being part of a team that implements solutions and initiates new customer relationships.
  • Great at structuring and planning.

About Teton

Our vision is to be the indispensable AI nurse companion for care staff, transforming patient care and ultimately operations and delivery across the entire healthcare industry.



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