Support Services Supervisor

1 day ago


Great Yarmouth, Norfolk, United Kingdom Voyage Care Ltd Full time
About the Role

Voyage Care Ltd is a leading provider of homecare services, supporting individuals with complex needs. We are seeking a highly skilled Field Support Supervisor to join our team, working closely with our operations team to deliver exceptional services to our clients.

This is an exciting opportunity to work in a dynamic and fast-paced environment, where no two days are the same. You will be responsible for leading and developing a team of field support staff, providing guidance and direction to ensure effective delivery of services.

Key Accountabilities:

  • To lead and manage a team of field support staff, ensuring effective delivery of services and maintaining high standards of quality and safety.
  • To develop and implement processes and procedures to improve efficiency and effectiveness of services, working closely with the operations team.
  • To identify and address any issues or concerns raised by clients or colleagues, working to resolve these in a timely and professional manner.
  • To maintain accurate records and reports, ensuring compliance with company policies and procedures.

Requirements:

  • Degree in a relevant field (e.g., social care, business administration)
  • Experience in a supervisory or management role, preferably in a healthcare or social care setting
  • Excellent communication and interpersonal skills
  • Able to work effectively under pressure, prioritizing tasks and managing multiple responsibilities

What We Offer:

  • A competitive salary of £15.28 per hour
  • Funded Blue Light Card, 24/7/365 doctor line, access to cash plans, and enhanced retirement leave
  • Ongoing training and development opportunities to enhance your skills and knowledge

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