Associate Director

4 weeks ago

London, Greater London, United Kingdom ESG Book Full time

About ESG Book

ESG Book is a global leader in sustainability data and technology, offering a wide range of ESG-related data, analytics, and software used by many of the world's largest financial institutions.

Covering more than 50,000 companies, ESG Book's product includes ESG and climate data, portfolio and company-level scores, and analytics tools. Our SaaS data management and disclosure platform provides access to over 190,000 corporate disclosures, enabling companies to disclose to stakeholders in real-time against multiple frameworks.

Headquartered in London, ESG Book operates from key financial hubs globally, including Frankfurt, Boston, New York, Delhi, and Tokyo.

Our Mission

We aim to support our clients in building a more sustainable economy. Our core values guide our daily actions as we strive to create lasting change. Our open, collaborative culture provides a nurturing environment for personal and professional growth, enabling us to achieve remarkable outcomes for our clients and stakeholders.

The Role

We are seeking a dynamic and experienced Account/Client Success Manager to join our sales team. The ideal candidate will have a strong background in strategic planning and client relationship management. This role requires a proactive leader who can drive growth, foster client satisfaction, and develop long-term partnerships.

Responsibilities

  1. Design, implement, and refine scalable end-to-end processes that ensure exceptional client onboarding and continuous success.
  2. Oversee all stages of the client lifecycle post-closing, ensuring consistent engagement from onboarding through renewal and expansion.
  3. Develop and implement tailored account strategies focused on expanding our business.
  4. Develop a deep understanding of clients' ESG priorities, challenges, and goals. Act as the primary point of contact for key accounts, building and maintaining strong relationships with key stakeholders.
  5. Support business development efforts by identifying upsell and cross-sell opportunities within existing client accounts.
  6. Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
  7. Gather and analyze client feedback to continuously improve the company's unique selling propositions and differentiators.
  8. Proactively manage client accounts, addressing inquiries, resolving issues, and ensuring our services consistently meet or exceed client expectations.
  9. Work closely with cross-functional teams, including marketing, product development, and client services, to deliver exceptional client experiences.
  10. Generate progress reports for clients and senior leaders within the organization.
  11. Advocate for the value of our solutions, ensuring clients fully understand and leverage the benefits of our products.
  12. Drive customer satisfaction and loyalty by continuously promoting a superior customer experience across all touchpoints.

Requirements

· 5+ years of previous experience in financial markets or in a client-facing role with demonstrated experience in selling and contract negotiations.

· Proven work experience as a Client Success Manager or similar role.

· Higher economic education with a bachelor's degree in business, or a related field.

· Candidates with experience with financial institutions, especially with banks, and having the knowledge of ESG, will be given priority.

What We Offer

  • A fast-paced environment filled with passionate people from diverse backgrounds who share a common purpose and global outlook.
  • The opportunity to advance your knowledge of environmental, social, and governance topics while supporting the world's largest financial institutions and corporations to create a more sustainable future.
  • Collaboration as part of a highly motivated, experienced, and easy-to-work-with Executive Team who are focused on building a great company that delivers for clients and stakeholders alike.
  • Exposure to a large, dynamic market that has the potential to positively impact society for decades to come.
  • Competitive benefits and equity ownership in a business that is well positioned to capitalize on the increasing demand for high-quality sustainability data and secure enterprise disclosure platforms.

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