Retail Shift Leader
5 days ago
Job Overview
We are seeking an experienced Shift Leader to join our team at One Stop Stores Limited. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and full store that exceeds customer expectations.
Main Responsibilities:
- Coordinate the team to deliver the easiest shopping trip in the community.
- Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone's safety.
- Be the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
- Support the Store Manager to coordinate seasonal, community, and charity events, creating a great inclusive atmosphere.
- Ensure the store is always clean, tidy, and well presented.
- Prioritise the replenishment of products that matter to our customers.
- Take immediate action for any overcharges and prevent any reoccurrence.
- Proactively manage queues in store to deliver a great shopping trip for our customers.
- Be knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.
- Look at ways to simplify our operations and share these ideas with my Store Manager.
- Understand what may be getting in the way of delivering a great service and help to remove these obstacles.
- Resolve colleague's queries in the absence of the Store Manager, or escalate these to the Store Manager where appropriate.
- Ensure the store is staffed appropriately, reacting to short-term absences/sickness by actively finding cover for shifts.
- Be a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store.
- Monitor and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed.
- Coordinate colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
- Balance your time across service and replenishment areas of the store.
- Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures.
- Build meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability, and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed and benefit from in-the-moment coaching opportunities.
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