Customer Service Excellence Coordinator
1 week ago
Overview
We are seeking an exceptional Customer Service Excellence Coordinator to join our team at Enterprise Mobility, a leading provider of commercial vehicle rental services.
The ideal candidate will possess strong customer service skills, attention to detail, and the ability to work in a fast-paced environment.
About Us
Enterprise Mobility manages one of the largest and most diverse privately-owned fleets in the world, with operations spanning over 90 countries and territories.
We pride ourselves on providing outstanding customer service and offer a range of benefits, including competitive salary, generous holiday entitlement, and opportunities for career advancement.
Responsibilities
As a Customer Service Excellence Coordinator, you will be responsible for:
- Providing high-level customer service through phone and in-person interactions
- Managing multiple administrative tasks and deadlines
- Collaborating with internal teams to resolve customer issues
- Developing and maintaining customer relationships
Requirements
To succeed in this role, you will need:
- Strong customer service skills and a passion for delivering excellent service
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
- Basic computer skills and proficiency in Microsoft Office
What We Offer
In return for your hard work and dedication, we offer:
- Competitive salary: £11.44 per hour
- 25 days paid holidays a year + public holidays (additional x5 days holiday after 5 years of service)
- Life Assurance – x3 Salary
- Pension plan including stakeholder contribution and profit share
- Relocation assistance policy
- Employee Assistance Programme – Support on physical, mental and financial wellbeing
- My Purpose My Time – x1 day annually to volunteer at a charity / organization of your choice
- Maternity / Paternity / Adoption / Shared Parental leave
- Worldwide discounted car rental hire for personal, family and friends use
- Enterprise Car Club membership discount
- Cycle to work scheme
- Many more partner discounts
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