Customer Service Representative
4 weeks ago
About the Role:
We are seeking a highly skilled Customer Service Representative to join our team at Allwyn UK. As a key member of our Customer Services team, you will be responsible for providing exceptional customer service to our players and retailers via written correspondence.
Key Responsibilities:
- Respond to customers via letter and email
- Deal with complaints from players and other areas of the business
- Escalate contentious issues raised by letter and email and other areas of the business
- Winner call backs
Requirements:
- Excellent written skills
- Excellent communication skills
- Understanding of mechanics of all National Lottery products and games
- Ability to use Microsoft products and G-Suite products
What We Offer:
- 26 days paid leave (plus bank holidays)
- Annual bonus scheme
- 2 x Life Days
- 4 x Salary of Life Insurance
- Pension: we'll match your contribution up to 8.5%
- Single Private Health Cover
- £500 Wellness Allowance
- Income Protection
- Enhanced parental leave (maternity and paternity)
- Eye Care, Dental and Cycle To Work schemes
About Allwyn UK:
Allwyn UK is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications.
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