Sales Associate

4 weeks ago


Edinburgh, Edinburgh, United Kingdom FatFace Full time
Role Overview

As a face of FatFace, you will greet and serve customers in a friendly, enthusiastic, and professional manner. Your exceptional service skills will help our customers find the best products to suit them, both in-store and online.

Key Responsibilities:

• Greet and thank customers, ensuring a memorable experience
• Provide exceptional service, using your knowledge to help customers find the best products
• Process sales, orders, and refunds efficiently
• Replenish stock, manage deliveries, and maintain a tidy store environment
• Stay up-to-date with company activity and promotions

Competencies:

• Deliver excellent customer service, focusing on customer needs and satisfaction
• Demonstrate a passion for the FatFace brand, exhibiting our brand vision and values
• Champion our social and environmental mission and take action to make a difference
• Act with integrity, demonstrating a genuine and authentic approach
• Value and respect the team, getting on well with everyone
• Enhance relationships with humor and tailor your approach for each individual interaction

Benefits:

• 25 days holiday plus bank holidays
• Generous monthly discount allowance
• Perkbox online platform with amazing discounts and benefits
• THRIVE learning management system
• Dental Insurance, Pension scheme, and EAP support
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