Senior Service Operations Manager

3 days ago

Bristol, Bristol, United Kingdom TSB Bank Full time

At TSB Bank, we're driving innovation in our service delivery, and technology is at the forefront of this change. We're investing in an enhanced in-house capability to deliver it – so, if you're a forward-thinking and innovative IT professional, this is your opportunity to be part of our transformation journey and help us build the future of banking.

Key Responsibilities

The Senior Service Operations Manager plays a critical role in maintaining the operational integrity of Core Operations related services within the organisation. This leadership position is aligned to the Value Stream and is a critical part of the VS Leadership function. The role involves managing L2 application support either directly or indirectly, collaborating with external service providers, and contributing to the successful delivery of new products and services.

Requirements

We're looking for a strong strategic manager who can align IT services with business value streams. You'll need excellent leadership and communication skills to engage with stakeholders and lead service improvement initiatives. A deep understanding of SIAM and ITSM best practices is essential to drive service excellence. You'll also need a commitment to continuous improvement and the ability to drive change within TSB Bank. Experience in managing IT service delivery within a SIAM framework is required, as well as proficiency in ITSM tools and processes, particularly those related to service integration and management. Understanding of core business operations and value streams is also essential to ensure relevant service delivery. Finally, you'll need the ability to analyse service performance data and metrics to inform strategic decisions.

What We Offer

We offer a hybrid and flexible working arrangement to support a healthy work/life balance. Our attractive reward and myTSB benefits package gives you more of what matters to you. You'll work in a diverse, energising and collaborative environment, where everyone feels welcome and has access to equal opportunities. We're a truly inclusive organisation that values difference. And, of course, you'll have a career that's enriching and full of opportunities.

  • Customer Service Centre Operations Leader

    1 month ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    Customer Service Centre Operations LeaderWe are seeking a Customer Service Centre Operations Leader to become a vital part of our team. In this leadership role, you will be tasked with guiding and inspiring a group of Customer Service Representatives to provide outstanding service. Your responsibilities will encompass performance management, aiding in...

  • Senior Financial Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Hays Senior Finance Full time

    Job SummaryHays Senior Finance is seeking a highly skilled Senior Financial Manager to join our team. As a key member of our finance department, you will be responsible for leading our financial operations and ensuring the company's financial health.Key ResponsibilitiesDevelop and implement financial strategies to drive business growth and...

  • Senior Financial Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Hays Senior Finance Full time

    Job SummaryHays Senior Finance is seeking a highly skilled Senior Financial Manager to join our team. As a key member of our finance department, you will be responsible for leading our financial operations and ensuring the company's financial health.Key ResponsibilitiesDevelop and implement financial strategies to drive business growth and...

  • Senior Financial Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Hays Senior Finance Full time

    Company OverviewHays Senior Finance is seeking a highly skilled and experienced Finance Manager to join its Senior Leadership team. As a key member of the team, you will be responsible for leading the finance function and ensuring the smooth running of the company's financial operations.Key ResponsibilitiesManage a small team of finance professionals,...

  • Senior Financial Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Hays Senior Finance Full time

    Company OverviewHays Senior Finance is seeking a highly skilled and experienced Finance Manager to join its Senior Leadership team. As a key member of the team, you will be responsible for leading the finance function and ensuring the smooth running of the company's financial operations.Key ResponsibilitiesManage a small team of finance professionals,...

  • Transaction Services Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Hays Senior Finance Full time

    Job SummaryHays Senior Finance is seeking a highly skilled Transaction Services Manager to lead and execute corporate finance services for clients. As a key member of our team, you will be responsible for managing and mentoring a team of professionals, building and maintaining relationships with clients and potential buyers, and providing strategic advice on...

  • Transaction Services Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Hays Senior Finance Full time

    Job SummaryHays Senior Finance is seeking a highly skilled Transaction Services Manager to lead and execute corporate finance services for clients. As a key member of our team, you will be responsible for managing and mentoring a team of professionals, building and maintaining relationships with clients and potential buyers, and providing strategic advice on...

  • Senior Service Operations Manager

    1 week ago

    Bristol, Bristol, United Kingdom TSB Bank Full time

    At TSB Bank, we're driving innovation in our service delivery, and technology is at the forefront of this change. We're investing in an enhanced in-house capability to deliver it – so, if you're a forward-thinking and innovative IT professional, this is your opportunity to be part of our transformation journey and help us build the future of banking.Key...

  • Senior Service Operations Manager

    1 week ago

    Bristol, Bristol, United Kingdom TSB Bank Full time

    At TSB Bank, we're driving innovation in our service delivery, and technology is at the forefront of this change. We're investing in an enhanced in-house capability to deliver it – so, if you're a forward-thinking and innovative IT professional, this is your opportunity to be part of our transformation journey and help us build the future of banking.Key...

  • Senior Accommodation Officer

    2 weeks ago

    Bristol, Bristol, United Kingdom PARK Senior Villas Chandler Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Accommodation Officer to join our team at PARK Senior Villas Chandler. As a key member of our housing operations team, you will be responsible for supporting the delivery of our accommodation services and ensuring the highest standards of customer satisfaction.Key ResponsibilitiesIdentify...

  • Senior Accommodation Officer

    2 weeks ago

    Bristol, Bristol, United Kingdom PARK Senior Villas Chandler Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Accommodation Officer to join our team at PARK Senior Villas Chandler. As a key member of our housing operations team, you will be responsible for supporting the delivery of our accommodation services and ensuring the highest standards of customer satisfaction.Key ResponsibilitiesIdentify...

  • Motability Operations IT Service Centre Analyst

    2 weeks ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleTo work within the End User Computing (EUC) team to build and refresh all end user hardware (Laptops, Desktops, MacBooks, iPhones, and iPads) to ensure that Motability Operations staff continue to work with current and reliable equipment.This is an onsite role that requires excellent customer service focus.Key Responsibilities:To respond in a...

  • Motability Operations IT Service Centre Analyst

    2 weeks ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleTo work within the End User Computing (EUC) team to build and refresh all end user hardware (Laptops, Desktops, MacBooks, iPhones, and iPads) to ensure that Motability Operations staff continue to work with current and reliable equipment.This is an onsite role that requires excellent customer service focus.Key Responsibilities:To respond in a...

  • Senior Content Strategist

    1 week ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleMotability Operations is seeking a highly skilled Senior Content Executive to join our team in Bristol on a full-time, permanent basis. The successful candidate will work closely with the Creative Producer and Digital Marketing Executive to develop and execute our ambitious brand and content strategy.Key ResponsibilitiesTone of Voice - Develop...

  • Senior Content Strategist

    1 week ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleMotability Operations is seeking a highly skilled Senior Content Executive to join our team in Bristol on a full-time, permanent basis. The successful candidate will work closely with the Creative Producer and Digital Marketing Executive to develop and execute our ambitious brand and content strategy.Key ResponsibilitiesTone of Voice - Develop...

  • Senior Content Strategist

    2 days ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleMotability Operations is seeking a Senior Content Executive to join our team in Bristol on a full-time, permanent basis. The successful candidate will work alongside the Creative Producer and Digital Marketing Executive to develop and execute our ambitious brand and content strategy.Key ResponsibilitiesTone of Voice: Develop and apply the new...

  • Senior Content Strategist

    2 days ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleMotability Operations is seeking a Senior Content Executive to join our team in Bristol on a full-time, permanent basis. The successful candidate will work alongside the Creative Producer and Digital Marketing Executive to develop and execute our ambitious brand and content strategy.Key ResponsibilitiesTone of Voice: Develop and apply the new...

  • Management Information Analyst

    1 month ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    About The Role Motability Operations is seeking a skilled Management Information Analyst to join our dynamic team. This full-time, permanent position is focused on delivering insightful management information (MI) to enhance performance metrics within Vehicle Remarketing (VRM). The successful candidate will develop a comprehensive understanding of the...

  • Management Information Analyst

    1 month ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    About The Role Motability Operations is seeking a dedicated Management Information Analyst to enhance our team in a full-time, permanent capacity. We are in search of a skilled MI Analyst who will deliver insightful management information (MI) to assist Vehicle Remarketing (VRM) in optimizing performance against critical metrics. This position requires a...

  • Management Information Analyst

    1 month ago

    Bristol, Bristol, United Kingdom Motability Operations Full time

    About The Role Motability Operations is seeking a skilled Management Information Analyst to join our dynamic team. This position plays a crucial role in delivering insightful management information (MI) to enhance the performance of Vehicle Remarketing (VRM) against essential metrics. The successful candidate will develop a comprehensive understanding of the...