Claims Management Specialist
2 weeks ago
Loss Adjuster Technician Role
Massenhove Recruitment is seeking a skilled Loss Adjuster Technician to support the management of claims in the property insurance sector.
About the Role
The successful candidate will work closely with Adjusters to manage claims, provide support, and work actively on claims over £25,000.
Key Responsibilities
- Supporting Adjusters in the proactive management of claims
- Managing caseloads in conjunction with Adjusters, acting autonomously within authority levels
- Answering inbound calls, taking action to support customers, suppliers, and clients
- Reviewing and issuing reports to clients
- Resolving customer queries, questions, or complaints, working with all parties involved for the best customer outcomes
- Appointing suppliers and managing progress, independently of Adjuster engagement
- Making outbound calls to customers, suppliers, and clients
- Dealing with and actioning associated tasks in relation to claims
- Supporting Adjusters with making technical decisions, within competency-based delegated arrangements
Requirements
- A great communicator, dedicated to providing a professional and proactive service for clients, suppliers, and customers
- Minimum of 2 years' experience in property claims management
- Ideal experience in reviewing scopes or work, identifying errors, and missed items
- Ability to add value in claim reserving and reserve movements
- Ability to deliver outcomes in a fast-paced environment
- Capable of effective communication - both written and verbal
- Proven experience working as part of a team
- Excellent time management and organizational skills
- Competent numeracy, literacy, and IT skills
- A proactive attitude, and enthusiastic polite and courteous phone manner
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