Catering Team Lead

1 week ago


West Bridgford, Nottinghamshire, United Kingdom Sodexo Full time
Career Opportunity in Catering Management

We are seeking an experienced Catering Team Lead to join our team at Nottingham Forest Football Club. As a key member of our matchday retail operations, you will be responsible for overseeing the smooth operation of our kiosks, managing a team of sales floor supervisors and kiosk staff, and ensuring excellent customer service.

The ideal candidate will have prior experience in a leadership role, with excellent communication skills, the ability to brief a team of people, and experience within a catering environment. You will work closely with our staff to achieve sales targets, maintain a clean and safe working environment, and provide exceptional customer service.

This is a great opportunity for driven individuals to succeed in a fast-paced and innovative catering facility. If you are confident, proactive, and enjoy working in a dynamic environment, we would love to hear from you.

Responsibilities:

  • To oversee the smooth operation of our kiosks and manage a team of sales floor supervisors and kiosk staff.
  • To monitor staff working practices to ensure they are working efficiently and productively, adhering to company working practices, with reference to responsibilities and job description of staff.
  • Working in adherence with Food Allergens information and service procedures.
  • Deal with customer and staff complaints effectively and efficiently.
  • Actively upselling products and maximising revenue capture.
  • Assist with the training and development of staff members on the day whilst adjusting staffing levels as necessary to meet the needs of business.
  • Maintain cleanliness of both front and back of house areas and adhere to health and safety guidelines.
  • Follow standard operating procedures to maintain quality and consistency over all units across site.
  • Using proven interpersonal skills to provide a world-class service to our guests.
  • Planning for any problems or shortages so they are prevented before occurring.

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