Catering Team Lead
1 week ago
We are seeking an experienced Catering Team Lead to join our team at Nottingham Forest Football Club. As a key member of our matchday retail operations, you will be responsible for overseeing the smooth operation of our kiosks, managing a team of sales floor supervisors and kiosk staff, and ensuring excellent customer service.
The ideal candidate will have prior experience in a leadership role, with excellent communication skills, the ability to brief a team of people, and experience within a catering environment. You will work closely with our staff to achieve sales targets, maintain a clean and safe working environment, and provide exceptional customer service.
This is a great opportunity for driven individuals to succeed in a fast-paced and innovative catering facility. If you are confident, proactive, and enjoy working in a dynamic environment, we would love to hear from you.
Responsibilities:
- To oversee the smooth operation of our kiosks and manage a team of sales floor supervisors and kiosk staff.
- To monitor staff working practices to ensure they are working efficiently and productively, adhering to company working practices, with reference to responsibilities and job description of staff.
- Working in adherence with Food Allergens information and service procedures.
- Deal with customer and staff complaints effectively and efficiently.
- Actively upselling products and maximising revenue capture.
- Assist with the training and development of staff members on the day whilst adjusting staffing levels as necessary to meet the needs of business.
- Maintain cleanliness of both front and back of house areas and adhere to health and safety guidelines.
- Follow standard operating procedures to maintain quality and consistency over all units across site.
- Using proven interpersonal skills to provide a world-class service to our guests.
- Planning for any problems or shortages so they are prevented before occurring.
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