Assistant Manager

4 weeks ago


Leeds, Leeds, United Kingdom Tenpin Ltd Full time
Assistant Manager - Leeds

At Tenpin Ltd, we're passionate about delivering exceptional customer experiences. As an Assistant Manager, you'll play a vital role in ensuring our customers have a fantastic time when they visit us.

The ideal candidate will be driven, passionate, and have a natural ability to create a fun environment for both our customers and team. You'll need to be well-organised, approachable, and show initiative, with exceptional customer service at the heart of your role.

Key Responsibilities:

  • Assume day-to-day responsibility for the operational management of the centre
  • Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
  • Lead the team by example, ensuring everyone works together effectively
  • Support the delivery of the company strategy
  • Deputise in the absence of the Deputy Manager
  • Undertake ownership for own training and development to grow into the future role of Deputy Manager
  • Support the other Managers in the achievement of all budgets, targets, and KPIs
  • Provide support to the team in various departments as and when required
  • Take responsibility for ensuring that all policies, procedures, controls, and compliance areas are adhered to on a daily basis

Requirements:

  • Minimum of 1 year's experience in a management role, ideally within leisure, hospitality, or retail
  • Passionate about delivering exceptional customer service
  • Experience in leading and developing large teams
  • Determination, enthusiasm, and patience
  • Ambitious and wanting to progress

Benefits:

  • Industry-leading bonus scheme
  • Enhanced holiday entitlement - 33 days per annum (inclusive of Bank Holidays)
  • Enhanced Maternity, Paternity, Adoption leave
  • Tenpin Treats - Retailer discounts, Smart Tech, and Best Doctors
  • Free Bowling for family and friends
  • Free Food (when working 6 hours or more)
  • Medicash Health Care Cash Back Scheme
  • Employee Assistance Programme
  • Free counselling
  • Life assurance - 4 x annual salary
  • A day off for your birthday
  • Long Service Awards

Career Development:

At Tenpin Ltd, we're committed to developing our team members. If you're looking for a career that offers opportunities for growth and development, we'd love to hear from you.


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