Assistant Manager
4 weeks ago
At Tenpin Ltd, we're passionate about delivering exceptional customer experiences. As an Assistant Manager, you'll play a vital role in ensuring our customers have a fantastic time when they visit us.
The ideal candidate will be driven, passionate, and have a natural ability to create a fun environment for both our customers and team. You'll need to be well-organised, approachable, and show initiative, with exceptional customer service at the heart of your role.
Key Responsibilities:
- Assume day-to-day responsibility for the operational management of the centre
- Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
- Lead the team by example, ensuring everyone works together effectively
- Support the delivery of the company strategy
- Deputise in the absence of the Deputy Manager
- Undertake ownership for own training and development to grow into the future role of Deputy Manager
- Support the other Managers in the achievement of all budgets, targets, and KPIs
- Provide support to the team in various departments as and when required
- Take responsibility for ensuring that all policies, procedures, controls, and compliance areas are adhered to on a daily basis
Requirements:
- Minimum of 1 year's experience in a management role, ideally within leisure, hospitality, or retail
- Passionate about delivering exceptional customer service
- Experience in leading and developing large teams
- Determination, enthusiasm, and patience
- Ambitious and wanting to progress
Benefits:
- Industry-leading bonus scheme
- Enhanced holiday entitlement - 33 days per annum (inclusive of Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats - Retailer discounts, Smart Tech, and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6 hours or more)
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance - 4 x annual salary
- A day off for your birthday
- Long Service Awards
Career Development:
At Tenpin Ltd, we're committed to developing our team members. If you're looking for a career that offers opportunities for growth and development, we'd love to hear from you.
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