Luxury Fashion Store Team Leader
1 month ago
About the Role
This is an exciting opportunity to join our team as a Ladieswear Supervisor at Flannels, a luxury fashion destination for men and women. As a key member of our store team, you will be responsible for leading by example and supporting your colleagues in delivering exceptional customer service.
About You
We are looking for an experienced retail professional with a passion for luxury brands and a proven track record of driving sales through excellent customer service. You will have a strong understanding of visual presentation and how to impact sales floor commercially, as well as the ability to motivate a team through effective communication.
Responsibilities
Your responsibilities will include:
- Supporting your team members with their daily workload and delegating tasks where necessary
- Supervising work, checking completion, and ensuring it meets the expectations set by your line manager
- Using business communication tools to complete tasks and ensure your team understands all key functions
- Understanding all processes and procedures and setting an example for others
- Demonstrating good practice with seasonal guidelines, campaigns, and merchandising principles
- Understanding daily controls and how to set up the store
- Complying with company policy and rules regarding security measures and demonstrating compliance and controls
- Complying with all till and cashing-up controls
- Understanding how to maximise sales opportunities and ensuring an exceptional customer experience in line with customer and business requirements
- Understanding product features and benefits, ensuring knowledge is kept up to date in line with new products
- Understanding and delivering to merchandising guidelines to ensure effective product placement and meeting the expectations of brand partners
- Understanding KPI targets and expectations to achieve results
- Demonstrating commercial awareness and adopting the right product, place, and time compliance
- Engaging with and feeding back issues to contribute to the wider business
- Supporting senior management to coach the team
- Understanding and supporting performance management processes
- Understanding your individual role and responsibilities and how they impact the team
- Demonstrating day-to-day best practice standards and compliance
- Supporting the team and acting as a role model
- Demonstrating strong, positive communication to all levels, motivating the team, and building good working relationships within the store
Requirements
We are looking for someone who has:
- Experience of leading a team within a retail environment
- A knowledge of and passion for luxury brands
- The ability to drive sales through excellent service
- An understanding of visual presentation and how to impact sales floor commercially
- The ability to motivate a team through effective communication
Salary and Benefits
We offer a competitive salary of £40,000 - £50,000 per annum, depending on experience, as well as a range of benefits including a discount on purchases and access to training and development opportunities.
Location
This role is based in our luxury fashion store in [insert location].
About Us
Flannels is part of the Frasers Group, a leading UK retailer with a portfolio of brands that includes Flannels, Sports Direct, and House of Fraser. We are committed to delivering exceptional customer service and creating memorable shopping experiences for our customers.
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