Logistics Operations Manager
5 days ago
Company Overview
Bertelsmann SE & Co. KGaA, a leading media, services and education company, is seeking an experienced Logistics Operations Manager to join our team as a SAP Key User.
About the Role
This key role involves ensuring that customer requirements are accurately reflected in the SAP system, serving as a liaison between IT and warehouse operators responsible for managing import/export/stock and inventory for our customers.
The successful candidate will be instrumental in implementing new customers by testing processes and driving continuous improvement.
Your Responsibilities
- SAP Testing: Thoroughly test customer solutions presented by IT to guarantee their effectiveness for both the customer and our business.
- Problem-Solving: Resolve complex issues arising within the system.
- Customer Meetings: Regularly meet with customers to understand their needs and provide necessary support.
- Inventory Management: Oversee inventory, cycle counting, and stock control operations.
- Data Analysis: Analyze system data to identify areas for improvement.
- New Customer Implementation: Successfully onboard new customers into our warehouse operations.
- Report Generation: Create and present test matrices.
- Collaboration: Work closely with the SAP team in other countries to ensure alignment and best practices.
- Operator Support: Provide functional assistance to warehouse operators.
- Continuous Improvement: Develop and present process optimization solutions tailored to each client's needs across the business.
- Training and Development: Design and deliver training programs for the SAP Warehouse support team.
Your Profile
- Essential: SAP Key user (ERP) experience.
- Desirable: Good PC skills, including Microsoft packages, and familiarity with SAP WMS and Power BI.
- Familiarity with customer-facing problem-solving scenarios.
- Analytical skills.
- Stakeholder management expertise.
About Us
We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, plus 22 days' annual leave (with option to purchase up to 5 additional days), pension contribution, life assurance policy paying out 4x salary, Employee Assistance Programme, and Employee Discount Scheme through Treats.
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