Residential Quality Assurance Specialist
6 days ago
Barratt Developments is a 5-star housebuilder recognised for its commitment to quality and customer satisfaction. As a Residential Quality Assurance Specialist, you will play a critical role in ensuring that our customers receive the highest standard of care and attention.
Your primary responsibility will be to provide exceptional customer service, responding promptly to queries and concerns raised by homebuyers. You will work closely with the Customer Care Operations Manager or Customer Care Manager to ensure that all issues are resolved efficiently and effectively.
To achieve this, you will:
- Attend customer appointments on time, ensuring that all necessary materials are sourced prior to the visit.
- Resolve defects in a timely manner, adhering to high standards and ensuring that all works completed are signed off by the customer.
- Complete required paperwork, including timesheets, for submission to divisional offices, facilitating accurate record keeping.
- Conduct inspections of reported defects as needed, issuing detailed reports with photographs to the Customer Care Co-ordinator/Administrator.
- Submit mileage forms, SHE forms, invoices, and other relevant documents by the last day of each month.
- Identify and report repetitive defects on active and non-active sites to the Customer Care Manager/Executive for discussion with the Commercial/Technical Director.
We are seeking an individual with:
- A comprehensive understanding of construction principles and defect resolution, likely gained from experience in trades such as painting, decorating, carpentry, and joinery.
- Excellent interpersonal skills, enabling effective communication with customers in a friendly and professional manner, with a focus on delivering high-quality service standards.
As part of your employment with Barratt Developments, you can expect:
- A competitive salary, estimated at £35,000 - £40,000 per annum, depending on location and experience.
- A competitive bonus scheme.
- Private medical insurance, covering single cover.
- 26 days' holiday, increasing by one day for every three years of continuous service up to 29 days.
- Choice of flexible benefits.
- Enhanced family-friendly policies.
Barratt Developments offers a dynamic work environment where talented individuals can pursue their career goals and make a real difference in shaping the future of building.
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