Insurance Conduct Team Manager

2 weeks ago

London, Greater London, United Kingdom LHH Recruitment Solutions Full time

Job Summary

LHH Recruitment Solutions is seeking a highly skilled Conduct and Complaints Manager to join our team on a permanent basis. As a Conduct and Complaints Manager, you will play a pivotal role in ensuring our client's compliance with conduct risk, consumer duty, and complaints frameworks.

Key Responsibilities

  • Manage our client's Conduct & Complaints Team, providing guidance and support to ensure the team's effectiveness in meeting regulatory requirements and executing the annual Conduct & Complaints Monitoring Plan.
  • Take ownership of the oversight, maintenance, and development of our client's conduct risk, consumer duty, and complaints frameworks. This includes reviewing and updating policies and procedures, ensuring adherence to regulatory requirements, and fostering a positive conduct culture within the organisation.
  • Provide regular reporting on conduct risk, consumer duty, and complaints issues. You will be responsible for ensuring timely and accurate submissions to regulatory bodies, such as the Financial Conduct Authority (FCA) and Lloyd's of London.
  • Collaborate with various stakeholders to ensure that deadlines are met, appropriate training is provided, and any necessary escalations are made. You will work closely with the Delegated Authority Management Team, Claims, Underwriters, and other departments to ensure commercial and pragmatic resolutions are achieved while keeping our client's consumers, customers, and clients at the heart of their business.

Requirements

  • Strong leadership and management skills, along with a solid understanding of conduct risk, consumer duty, and complaints frameworks within the insurance industry.
  • Excellent communication and stakeholder management skills, as you will be working with various internal teams and external regulatory bodies.
  • A thorough understanding of the FCA's Conduct Rules and adherence to them at all times.

About Us

LHH Recruitment Solutions is an employment consultancy that believes in talent, not labels. We run inclusive recruitment processes to support candidates of all abilities and encourage applicants of all backgrounds and perspectives to apply. We are committed to building an inclusive, supportive environment to enable candidates to explore the next steps in their careers.

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