Claims Resolution Specialist

1 month ago


Stowmarket, Suffolk, United Kingdom Employment Specialists Ltd Full time
Personal Injury Claims Handler

We are seeking an experienced Personal Injury Claims Handler to join our team at Employment Specialists Ltd. As a key member of our claims department, you will play a crucial role in managing a challenging caseload of complex and high-value Personal Injury claims.

Main Responsibilities:
  • Investigate and resolve high-value, complex, and strategically important claims to ensure they are properly reserved and settled at optimum cost.
  • Establish how and why events occurred and the legal liabilities that may arise.
  • Obtain all necessary evidence and relevant documentation.
  • Correspond with all parties to the case quickly and professionally.
  • Negotiate settlement where appropriate, in accordance with authority limits.
  • Instruct and control defence solicitors, through to trial if necessary.
  • Ensure that costs are kept to a minimum.
  • Provide structured feedback on any Personal Injury claim outcome where wider technical benefit is identified.
  • Act as a Technical Referral point to provide excellent claims handling advice and actively support the enhancement of the technical performance of the wider claims department.
Requirements:
  • Proven experience and success in managing catastrophic or multi-track claims close to, or exceeding, £100k.
  • Strong negotiation skills and the ability to effectively challenge where appropriate.
  • Strong investigative skills.
  • Good understanding of industry procedures, products, and services in the Insurance sector.


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