Waiter/Waitress

5 hours ago

Birmingham, Birmingham, United Kingdom Midlands Full time

About Midlands

Midlands is a leading family-owned company with a rich history spanning over 30 years. With a presence in the UK and internationally, we pride ourselves on delivering exceptional dining experiences to our guests.

Job Summary

We are seeking a skilled and enthusiastic Waiter/Waitress to join our team at Midlands. As a key member of our service staff, you will be responsible for providing exceptional customer service, ensuring a seamless dining experience for our guests.

Key Responsibilities

  • Greet guests upon arrival and escort them to their table
  • Present menus and take orders for food and beverages
  • Make recommendations to guests regarding food and beverage selections
  • Serve food and beverages in a timely and efficient manner
  • Check on guests throughout their meal to ensure satisfaction and address any issues
  • Process payment for meals and handle cash and credit card transactions
  • Assist with setup and clean-up of the restaurant before and after service
  • Clean and reset tables for the next guests
  • Collaborate with kitchen and bar staff to ensure accurate and timely delivery of food and beverages

Requirements

  • Experience in a similar role
  • Excellent communication skills
  • Meticulous attention to detail, highly organized, and capable of handling multiple tasks
  • A proactive self-starter who can work independently with good judgment and minimal direction

What We Offer

  • Delicious, healthy meals while on duty – all free
  • 30% discount in our restaurants for you and your friends and family
  • Gym discount scheme
  • Squadra – our people platform offering free discounts and rewards at thousands of companies worldwide
  • Support in training and continuing professional development
  • Online development training with our San Carlo App 'lacademia'
  • Wagestream – giving you flexibility to access, track, build, and better manage your pay
  • Access to a confidential Employee Assistance Program (EAP) with a 24/7 helpline for you and your family
  • Free confidential counseling sessions to help with you and your family's wellbeing
  • Free online health portal – giving you resources at your fingertips to help you reach your goals
  • Access to Hapi-life – a platform to help you live your life healthier, covering Mental, Financial, Social & Physical wellbeing
  • Bring your friends and take part in our generous 'Refer a Friend' programme and earn up to £1000 per person

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