Club Operations Manager

6 days ago


Middlesbrough, United Kingdom David Lloyd Clubs Careers Full time
Job Overview

We are seeking a highly motivated and experienced Operations Manager to join our team at David Lloyd Leisure. This role is responsible for the efficient day-to-day operation of the club reception and cleaning teams, ensuring a 5-star experience for our members.

Key Responsibilities
  • Lead the Reception, Cleaning and Spa host teams to deliver exceptional service and maintain a safe and clean environment.
  • Act as Duty Manager, taking responsibility for the efficient operation of the club and ensuring member safety.
  • Implement quality control measures and perform regular reviews to maintain high standards.
Requirements

To be successful in this role, you will require:

  • Experience in managing a team in a service-led facility, preferably with financial planning and management responsibilities.
  • Excellent communication and collaboration skills, with a passion for customer service.
  • A self-motivated approach, with a willingness to learn and develop your skills.
Benefits

We offer a range of benefits to support your career development and well-being, including:

  • Free Club Membership for you and your family.
  • Discounts on products and services, such as swimming lessons and personal training.
  • Unlimited 50% discount on food and drinks.
  • Flexible shift patterns and opportunities for advancement.
  • A Wagestream App allowing you to access your pay on demand.

The estimated salary for this role is £40,000 - £60,000 per annum, depending on experience. If you are passionate about delivering exceptional service and have the necessary skills and experience, please apply.


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