Assistant Head Housekeeper

6 days ago


St Ives, Cornwall, United Kingdom Harbour Hotel St Ives Full time

Job Summary:

We are seeking a highly skilled and experienced Assistant Head Housekeeper to join our team at Harbour Hotel St Ives. As a key member of our Housekeeping department, you will play a vital role in ensuring the highest standards of cleanliness and customer satisfaction.

Key Responsibilities:

  • Support the Head Housekeeper in managing the daily operations of the Housekeeping department, including supervising housekeeping staff and ensuring all rooms and public areas are serviced and cleaned to the highest standards.
  • Assist with the checking of rooms, including routine and spot checks, to ensure that all rooms meet the hotel's quality standards.
  • Report any maintenance issues or repairs to the maintenance team in a timely and efficient manner.
  • Contribute to the development and implementation of Housekeeping policies and procedures to ensure the hotel's high standards are maintained.
  • Provide exceptional customer service to guests, responding to their needs and concerns in a professional and courteous manner.

Requirements:

  • Minimum 2 years' experience in a similar role within a luxury hotel environment.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • High standards of cleanliness and attention to detail.
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
  • Knowledge of hotel operations and procedures, including health and safety protocols.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • A dynamic and supportive work environment.
  • Access to exclusive employee benefits and discounts.


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