Claims Data Enhancement Manager

5 days ago

Eastern England, United Kingdom Acorn Insurance and Financial Services Limited Full time

Position Overview:

We are seeking a Claims Data Enhancement Manager to be an integral part of our First Party Claims leadership team, focusing on advancing our strategy to achieve exceptional customer and business results.

This role is crucial for evaluating performance metrics, pinpointing strategic opportunities, and overseeing the execution of initiatives aimed at improving departmental performance.

Your success will stem from utilizing data to refine operational workflows, crafting compelling cases for transformation, and bolstering our future capacity modeling capabilities. Our team comprises over 100 professionals across multiple locations, including areas such as repair progression, total loss, fire & theft, and motor engineering.

Key Responsibilities:

  • Utilizing data-driven insights to enhance the performance, efficiency, and quality of the department.
  • Projecting future departmental performance through various key metrics.
  • Monitoring and assessing performance against established plans, proposing enhancements, and executing solutions.
  • Developing a capacity model to forecast future needs, simulate 'what if' scenarios, and identify trends, opportunities, and risks.

What You Will Be Doing:

  • Employing operational data to construct compelling cases for change and implementing solutions that elevate overall departmental performance.
  • Establishing mechanisms to forecast a range of claims performance metrics.
  • Evaluating operational performance against plans and tracking actual versus forecast across all key metrics.
  • Monitoring various resource-related data, including attrition, overtime, and shrinkage.
  • Advising the leadership team on actions to optimize performance, enhance efficiency, and boost employee engagement.
  • Gaining a deep understanding of our claims data related to resource management, claims workflow, and settlement outcomes.
  • Innovating methods for measuring, analyzing, and presenting various claims and resource data in collaboration with our data analysts.
  • Developing comprehensive knowledge of our first party claims operations and processes.
  • Working closely with group resource planning, training, finance, and data analytics teams.
  • Maintaining strong relationships with managers, team leaders, and handlers across the function.
  • Creating a capacity plan to forecast future resource requirements, tracking variance against budget, and providing 'what if' scenario planning.

Qualifications:

  • Exceptional analytical, problem-solving, and critical-thinking abilities.
  • Proficient in handling, analyzing, and presenting substantial amounts of data and metrics related to telephony, resources, and claims.
  • Experience in performance reporting and project management.
  • Strong communication skills, with the ability to present plans and data in a clear and engaging manner tailored to the audience.
  • Capability to engage with a diverse range of stakeholders utilizing leadership skills.
  • Adaptability to change and a proactive approach to implementing new working methods.

About Acorn Insurance:

Acorn Insurance is a growing organization with ample opportunities to expand your knowledge within the financial services sector. As a specialized insurance provider, we boast over 40 years of experience in assisting individuals with motor insurance across the UK. We help more than 50,000 customers secure policies that meet their needs and provide peace of mind through high-quality insurance.

At Acorn Insurance, we offer comprehensive training and ongoing coaching, equipping you with in-depth FCA regulated industry knowledge and the necessary tools to advance your career within the organization.

We celebrate diversity and prioritize a culture where our employees feel respected and valued for their individuality. We take pride in fostering accessible and inclusive environments that allow our people to showcase their best selves.

Why Choose Acorn Insurance?

Acorn Insurance aims to provide more than just a job; we aspire to offer you a purpose and a fulfilling career. Our benefits include:

  • Enhanced annual leave starting at 31 days, potentially increasing to 35 days per year based on grade and length of service (including bank holidays).
  • Additional buy and sell holiday options.
  • Company sick pay scheme.
  • Paid maternity and paternity leave.
  • Generous company pension scheme.
  • Perk Box online and high street vouchers and discounts.
  • Regular fresh fruit deliveries.
  • £250 referral bonus.
  • Cycle to work scheme.
  • Free eye test vouchers and contributions towards frames.
  • Free self-development and qualifications through Magpie Learning.
  • Comprehensive mental health support, including a network of mental health first aiders and free counseling sessions.
  • Complimentary hot drinks at selected sites.
  • Regular employee engagement initiatives, including competitions with fantastic prizes.
  • Charity fundraising events.

Note: All roles are subject to DBS and financial checks; any offer made will be conditional until checks are completed satisfactorily.

If you believe you would be a great fit for our organization but do not meet all the requirements of the role, please reach out to us, as we would love to discuss how Acorn Insurance could be the next step in your career journey.

  • Claims Operational Data Improvement Manager

    4 weeks ago

    Eastern England, United Kingdom Acorn Insurance and Financial Services Limited Full time

    We are looking for a Claims Operational Data Improvement Manager to join the First Party Claims leadership team to drive forward our strategy of delivering great customer and business outcomes. This role is pivotal in analysing performance data, identifying strategic opportunities and managing the implementation of initiatives to enhance the performance of...

  • Client Service Manager

    10 hours ago

    Eastern England, United Kingdom SX3 Independent Claims Consultants Full time

    Company DescriptionSX3 Independent Claims Consultants is a consultancy dedicated to the insurance claims industry, offering claims management consultancy and audit services to the London market and general insurance sectors. They provide resourcing solutions such as candidate search, interim placements, mentoring, and career advice. With three service...

  • Claims Operational Data Improvement Manager

    3 weeks ago

    England, United Kingdom Acorn Insurance and Financial Services Limited Full time €40,000

    We are looking for a Claims Operational Data Improvement Manager to join the First Party Claims leadership team to drive forward our strategy of delivering great customer and business outcomes. This role is pivotal in analysing performance data, identifying strategic opportunities and managing the implementation of initiatives to enhance the performance...

  • Claims Operational Data Improvement Manager

    2 weeks ago

    England, United Kingdom Acorn Insurance and Financial Services Limited Full time €40,000

    We are looking for a Claims Operational Data Improvement Manager to join the First Party Claims leadership team to drive forward our strategy of delivering great customer and business outcomes. This role is pivotal in analysing performance data, identifying strategic opportunities and managing the implementation of initiatives to enhance the performance...

  • Claims Operational Data Improvement Manager

    2 weeks ago

    England, United Kingdom Acorn Insurance and Financial Services Limited Full time

    We are looking for a Claims Operational Data Improvement Manager to join the First Party Claims leadership team to drive forward our strategy of delivering great customer and business outcomes. This role is pivotal in analysing performance data, identifying strategic opportunities and managing the implementation of initiatives to enhance the performance of...

  • Claims Operational Data Improvement Manager

    3 weeks ago

    England, United Kingdom Acorn Insurance and Financial Services Limited Full time

    We are looking for a Claims Operational Data Improvement Manager to join the First Party Claims leadership team to drive forward our strategy of delivering great customer and business outcomes. This role is pivotal in analysing performance data, identifying strategic opportunities and managing the implementation of initiatives to enhance the performance of...

  • Claims Operational Data Improvement Manager

    3 weeks ago

    England, United Kingdom Acorn Insurance and Financial Services Limited Full time €40,000

    We are looking for a Claims Operational Data Improvement Manager to join the First Party Claims leadership team to drive forward our strategy of delivering great customer and business outcomes. This role is pivotal in analysing performance data, identifying strategic opportunities and managing the implementation of initiatives to enhance the performance...

  • Claims Operational Data Improvement Manager

    5 days ago

    England, United Kingdom Acorn Insurance and Financial Services Limited Full time

    We are looking for a Claims Operational Data Improvement Manager to join the First Party Claims leadership team to drive forward our strategy of delivering great customer and business outcomes.Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.This role is pivotal in analysing...

  • Claims Operational Data Improvement Manager

    3 weeks ago

    England, United Kingdom Acorn Insurance and Financial Services Limited Full time

    We are looking for a Claims Operational Data Improvement Manager to join the First Party Claims leadership team to drive forward our strategy of delivering great customer and business outcomes. This role is pivotal in analysing performance data, identifying strategic opportunities and managing the implementation of initiatives to enhance the performance of...

  • Claims Operational Data Improvement Manager

    4 weeks ago

    England,, UK, United Kingdom Acorn Insurance and Financial Services Limited Full time

    We are looking for a Claims Operational Data Improvement Manager to join the First Party Claims leadership team to drive forward our strategy of delivering great customer and business outcomes. This role is pivotal in analysing performance data, identifying strategic opportunities and managing the implementation of initiatives to enhance the performance of...

  • Claims Operational Data Improvement Manager

    2 weeks ago

    England, United Kingdom Acorn Insurance and Financial Services Limited Full time €40,000

    We are looking for a Claims Operational Data Improvement Manager to join the First Party Claims leadership team to drive forward our strategy of delivering great customer and business outcomes. This role is pivotal in analysing performance data, identifying strategic opportunities and managing the implementation of initiatives to enhance the performance...

  • Senior Claims Adjuster

    2 months ago

    Eastern England, United Kingdom The Emerald Group Ltd, Search and Selection Full time

    Key Responsibilities:•Update claims file by accurately capturing and updating claims data/information in compliance with best practices reflecting the highest degree of technical complexity and exposure.•Use judgment to determine liability by gathering and analysing relevant facts, utilising applicable law and establishing basic principles of...

  • Client Service Manager

    17 hours ago

    England, United Kingdom SX3 Independent Claims Consultants Full time

    Company DescriptionSX3 Independent Claims Consultants is a consultancy dedicated to the insurance claims industry, offering claims management consultancy and audit services to the London market and general insurance sectors. They provide resourcing solutions such as candidate search, interim placements, mentoring, and career advice. With three service...

  • Client Service Manager

    23 hours ago

    England, United Kingdom SX3 Independent Claims Consultants Full time

    Company DescriptionSX3 Independent Claims Consultants is a consultancy dedicated to the insurance claims industry, offering claims management consultancy and audit services to the London market and general insurance sectors. They provide resourcing solutions such as candidate search, interim placements, mentoring, and career advice. With three service...

  • Client Service Manager

    19 hours ago

    England, United Kingdom SX3 Independent Claims Consultants Full time

    Company DescriptionSX3 Independent Claims Consultants is a consultancy dedicated to the insurance claims industry, offering claims management consultancy and audit services to the London market and general insurance sectors. They provide resourcing solutions such as candidate search, interim placements, mentoring, and career advice. With three service...

  • Senior Data Migration Consultant

    4 days ago

    Eastern England, United Kingdom NTT DATA Business Solutions Full time

    About the RoleWe are seeking a highly skilled Senior Data Migration Consultant to join our team at NTT DATA Business Solutions. As a key member of our data practice, you will be responsible for participating in or leading data migration projects across various engagements, and working with pre-sales and delivery stakeholders to consult with clients in data...

  • Senior Data Migration Consultant

    4 days ago

    Eastern England, United Kingdom NTT DATA Business Solutions Full time

    About the RoleWe are seeking a highly skilled Senior Data Migration Consultant to join our team at NTT DATA Business Solutions. As a key member of our data practice, you will be responsible for participating in or leading data migration projects across various engagements, and working with pre-sales and delivery stakeholders to consult with clients in data...

  • SAP DATA Migration Consultant

    4 weeks ago

    Eastern England, United Kingdom NTT DATA Business Solutions Full time

    Data Management – SAP Data Migration Consultant NTT DATA Business Solutions – Famous for Data NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP...

  • Cyber Claims Adjuster

    2 months ago

    Eastern England, United Kingdom Stride Resource Management Full time

    Are you a technical expert with a proven track record in handling a portfolio of Cyber claims? We are seeking a skilled professional who can demonstrate technical excellence in the investigation and management of cradle-to-grave and delegated authority instructions.In this role, you will manage a diverse portfolio of Cyber claims, ensuring meticulous...

  • Senior Complex Claims Specialist

    4 weeks ago

    Eastern England, United Kingdom als recruitment Limited Full time

    Are you ready to transition from customer interactions to a more analytical role?In this position, you will leverage your expertise in Technical Household Claims in a more strategic capacity, working remotely from the comfort of your home.About the Company:Join a forward-thinking insurance organization that has recently undergone a transformation,...