Client Services Representative

2 weeks ago

Birmingham, Birmingham, United Kingdom Fellows Auctioneers Full time
About the Role

Fellows Auctioneers is seeking a highly skilled and motivated Client Services Assistant to join our dynamic team. As a Client Services Assistant, you will play a pivotal role in supporting our client services and business development teams.

Key Responsibilities
  • Front of House Duties: Greet and host visitors, maintaining a high level of customer service and embodying our company values.
  • Customer Enquiries: Handle enquiries in person, electronically, and over the phone with professionalism and efficiency.
  • Client Registration: Assist in registering customers for viewings and valuations, adhering to company and governmental processes.
  • Invoice Management: Support the accounts team with raising and settling customer invoices.
  • Logistics Support: Aid the logistics team in the movement of goods.
  • Auction Assistance: Allocate bids and assist bidders before and during auctions; approve online registrations.
  • Client Coordination: Work on key client coordination, maintaining client details on our CRM system.
  • Relationship Building: Build and develop relationships with new and existing clients.
  • Sales and Marketing Support: Assist in creating sales pitches, conducting market research, and supporting social media strategies.
  • Administrative Support: Provide administrative assistance to the Business Development Manager and other department heads.
  • Event Participation: Help organise and attend events, supporting the marketing team.
Requirements
  • Passion for Service: A dedicated individual who excels in creating extraordinary service experiences.
  • Attention to Detail: Meticulous and thorough in all tasks.
  • IT Proficiency: Strong skills in IT, with the ability to learn new systems quickly.
  • Communication Skills: Excellent written and verbal communication skills.
  • Positive Attitude: Approachable, enthusiastic, and willing to go the extra mile.
  • Team Player: Able to work independently and collaboratively within a small team.
  • Time Management: Capable of prioritising tasks and working to deadlines effectively.
About Us

Fellows Auctioneers is a family-run firm of auctioneers and valuers based in Birmingham's Jewellery Quarter and Mayfair in London. We are one of the UK's most established auction houses, with a focus on luxury watches, designer brands, and unique pieces of jewellery. We hold regular specialist auctions, around 6 every month.

We take pride in our friendly manner and excellent customer service. Our aim is to provide our customers with the ultimate auction experience. We must be doing a good job as we are rated Excellent on Trustpilot

Benefits
  • Discretionary Adhoc Team Rewards: Recognition and rewards for outstanding performance.
  • Compensation for Overtime and Working Events: Fair compensation for extra hours worked.
  • Additional Days of Annual Leave: Awarded for length of employment.
  • Collaborative Work Environment: A supportive and inspiring team to work with.
  • Accessible Learning Resources: Opportunities for professional development and growth.
  • Continued Professional Development: Training and development opportunities at all levels.
  • Technologically Forward Environment: Access to the latest auction management systems and hardware.
  • Free 24/7 Access to Employee Wellbeing Support: Support for mental and physical wellbeing.
  • Access to an Employee Discount Platform: Discounts and perks for employees.
  • Purchasing Incentives: Rewards for purchasing company-approved products.
  • Electric Car Scheme: Free ports for electric car owners.
  • Paid for Parking Permit: Convenience for employees with cars.
  • Paid for Travel: Reimbursement for travel between offices or events.
  • Companywide, Full Christmas Closure: A well-deserved break for all employees.

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