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Lead Consumer Content Designer with AI Expertise

1 month ago

London, Greater London, United Kingdom Wise Full time

Challenge the Status Quo



At Wise, we're building a new financial system that's fair, open, and human. We're on a mission to make money without borders the new normal.



We're looking for a Principal Content Designer with AI expertise to help us establish exceptional content foundations and level up the quality of our existing content across Support.




  • You'll work with customers, building empathy and a deep understanding of their needs.
  • You'll use your expertise to design and deliver simple, beautifully crafted experiences that make stressful situations easier.
  • You'll influence your squad, understanding and prioritising content needs and delivering on impactful projects across multiple teams.
  • You'll work with data scientists and developers to improve our content model and work with designers from other squads to maintain a seamless experience for customers.
  • You'll elevate content design quality and maturity across the squad, one iteration at a time.


This role will give you the opportunity to be a guiding light for the customer experience, own the squad's automation content experience, and elevate product and content quality.



As part of our Content Guild, you'll collaborate with the content community across Wise and participate in a positive change in the world.



What You'll Need


  • Accomplished Principal Content Designer experience shipping world-class consumer products.
  • Experience with conversation design and interest in using AI tools to accelerate content development.
  • Comfort navigating complexity and ambiguity and collaborating in a human-centred way.
  • An eye for quality and the ability to drive it up.
  • Influential, inspiring, and able to work with others in a culture that values autonomy and empowerment.
  • Highly empathetic to customers and the people you work with.


About Wise

We're a truly international team that celebrates our differences and values diversity, equity, and inclusion.



If you want to find out more about what it's like to work at Wise, visit our website.



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