Technical Services Manager IT
5 days ago
Job Title: Technical Services Manager IT
Description:
This is an excellent opportunity for an experienced IT professional to join our client as a Technical Services Manager IT. The successful candidate will provide technical support management and manage service levels when answering support queries.
Key Responsibilities:
- Provide technical support management and manage service levels when answering support queries.
- Maintain a high degree of customer service for all support queries.
- Take ownership of user problems via the management of your team.
- Manage the process of logging all calls on the call logging system and maintain full documentation.
- Help your team respond to enquiries from clients and help them resolve any hardware or software problems.
- Manage the support of users in the use of Computer equipment by providing necessary training and advice.
- Work as part of the IT Support Management team and any other operational/project teams as requested by the IT Director.
- Manage workloads and notify the IT Director when KPI/Targets are going to be breached.
- Raise any security concerns to the IT Director.
- Manage reports and logs in line with departmental policy.
- Obtain quotes and process orders in line with departmental policy.
- Manage the set up and configuration of new laptops and desktops.
- Manage the installation of authorised software to laptops and desktops.
- Manage the configuration/maintenance of computer systems, networks and peripherals as instructed.
- Undertake trips to other sites/data centres, including staying overnight where appropriate (and maintain a valid UK driving licence).
- Any other duties as requested by the IT Director inc GDPR and process improvement inc incidents, risks.
- Keep abreast of IT Trends and engage with IT Director to develop personal development plans for the team.
Requirements:
- Experience working in IT service delivery management including IT Project Management.
- Ability to work at board level.
- Active Directory user and computer administration.
- Windows desktop administration.
- Windows Server administration.
- O365 administration.
- Exceptional Customer Service skills.
- Proven experience in troubleshooting and problem-solving.
- Ability to transfer knowledge within a team.
- General Network administration and troubleshooting.
Salary: £50,000 - £60,000 per annum.
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