Helpdesk Consultant

3 weeks ago


Bristol, United Kingdom Hargreaves Lansdown Asset Management Limited Full time

We have a new position open for a Helpdesk Consultant to join our leading financial helpdesk, either in our Investment or Pension department.

Job Overview

You'll be the first point of contact for our 1.8 million clients and support them through inbound calls and written correspondence.

Key Responsibilities
  • Providing exceptional customer service and support
  • Resolving client queries and issues in a timely and professional manner
  • Collaborating with internal teams to provide comprehensive solutions
  • Developing and maintaining knowledge of our products and services
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Knowledge of financial products and services
What We Offer
  • A competitive salary of around £35,000 per annum, depending on experience
  • Opportunities for career growth and development
  • A collaborative and dynamic work environment

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