Field Services Technical Consultant
4 days ago
We are seeking a highly skilled professional with a strong background in providing technical guidance and support. You will be responsible for working on Incidents and Service Requests, collaborating with our Project teams, and ensuring that we deliver high-quality services to our customers while meeting defined SLAs.
Main Responsibilities:
• Delivering first-class technical support and guidance to customers and their end-users through field-based activities and remote support
• Collaborating with our Project teams to ensure seamless deployment and installation activities
• Providing technical expertise to ensure the successful delivery of projects and maintenance activities
• Maintaining accurate records and reports to track progress and performance against SLAs
Requirements: We require candidates with excellent communication and interpersonal skills, a proven ability to work in a fast-paced environment, and experience in using ITSM tools such as ConnectWise Manage or ServiceNow.
Estimated Salary: £50,000 - £60,000 per annum based on experience and qualifications.
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