Account Servicing Professional

3 days ago


Newbury, West Berkshire, United Kingdom Newbury Building Society Full time
About the Position

We are seeking an experienced Account Servicing Professional to join our team. In this role, you will be responsible for providing exceptional support to our members by handling their enquiries and requests related to their savings accounts.

The key responsibilities include handling customer queries about their account, both by email and over the telephone, checking mortgages are ready to complete and sending out funds to solicitors for purchases and remortgages. You will also be involved in tasks such as ensuring our security is protected at Land Registry, using their portal and liaising with solicitors, and processing overpayments to mortgage accounts.

This is a challenging role, and no two days are the same. The above is only a few of the tasks you may do on any given day.

Essential Skills
  • A strong passion for first-class customer service and effective communication skills.
  • Experience working with internal and/or external customers to ensure the highest quality service experience.
  • Evidence of excellent written and verbal communication skills.
Benefits and Salary

We offer a competitive salary range of ££27,000 - £33,000 per annum, depending on experience, along with a contributory stakeholder pension scheme, access to our free NBS Rewards discounts, and our wellbeing programmes. You will also receive a generous holiday allowance and your birthday off.



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