Financial Dispute Resolver

1 week ago


Coventry, Coventry, United Kingdom Leasys Full time

Job Description:

We are seeking an experienced Financial Dispute Resolver to join our team at Leasys. The successful candidate will be responsible for investigating and resolving customer disputes related to debt collection, ensuring that all parties are treated fairly and respectfully.

The ideal candidate will have excellent communication and negotiation skills, with a proven track record of resolving complex financial disputes and managing credit accounts. You will also have a strong understanding of debt recovery laws and regulations, as well as experience working with customer databases and credit management systems.

Key responsibilities include:

  • Dispute Investigation: Investigate customer disputes regarding debt collection, gathering evidence and interviewing witnesses as necessary.
  • Resolution: Work with customers to resolve disputes through negotiation and mediation, ensuring that all parties are satisfied with the outcome.
  • Credit Management: Manage customer credit accounts, including updating records and processing payments.
  • Reporting: Provide regular reports to management on dispute resolution progress and customer interactions.

Salary: £42,000 - £55,000 per annum, depending on experience.

About Us: Leasys is a leading provider of vehicle leasing and finance solutions. We are committed to delivering exceptional customer service and building long-term relationships with our clients.



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