Contact Centre Representative

5 days ago


Leamington Spa, Warwickshire, United Kingdom Volvo Leamington Spa Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Contact Specialist at Volvo Leamington Spa.

Job Overview

This is an exciting opportunity for a skilled communicator to work in a fast-paced contact centre environment, providing exceptional customer service and support to our customers.

Key Responsibilities:
  • Handling Aftersales calls and booking vehicles into the Dealership for service or repairs
  • Accurately inputting customer details
  • Increasing customer retention while ensuring customer satisfaction
  • Improving and driving lead conversions
  • Contacting prospective customers and upselling products
  • Initiating the solving of customers' problems in a professional manner
  • Adhering to brand standards
About You

To be successful in this role, you will need to possess excellent communication and organisational skills, with a strong ability to work on your own initiative to provide impeccable customer service. As a self-motivated and target-driven individual, you will thrive in a dynamic environment where no two days are the same.

Requirements:
  • Customer focused with excellent communication & organisational skills
  • Self-motivated & target driven
  • Able to work on your own or as part of a team
  • Ability to use your own initiative to provide impeccable customer service
  • Smart and presentable with an outstanding telephone manner
  • Competent using Microsoft Office
What We Offer

We offer a competitive basic salary with an OTE of up to £21,500 plus benefits including 33 days holiday, company pension, wellness programme, sick pay, group life insurance, staff discount on car servicing, Listers Benefits, long service and loyalty incentives, staff referral scheme, in-house, manufacturer & professional qualifications, and company events.

This is a varied and interesting role that will give the right candidate a fantastic opportunity to join a vibrant and growing department. If you are looking for a challenging and rewarding career in a dynamic contact centre environment, please apply now.



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